Part Time Franchise Support Manager – Home Based and Guildford – £30k pro rata

An up and coming franchise company within the education sector are looking to recruit a Franchise Support Manager to join their team.  Providing a comprehensive programme with an individual mix of teaching and practice for all to its franchisees, who in turn deliver the programme to children in their local area, this is a great opportunity for someone with experience within the franchise industry.

SUMMARY OF POSITION

With a network of around 20 franchisees in the UK and some overseas, it is becoming increasingly important to have a carefully planned and co-ordinated system for day to day and longer-term support. My client would like to fill this role with a candidate who is specialised towards franchisee liaison, so are looking for a person with specific experience in this field.

Whereas the role is initially part time, the plans for the remainder of 2019 would see a further six franchisee enter the network (with three already appointed this year). Further goals for 10-12 new franchisees per year would rapidly see the role expand to full time, with the possibility of further staff recruitment to be in support of the role.

There is scope to increase responsibility as the network grows and they are actively seeking people looking to work as part of a growing business and to be interested in a key role within it.

DUTIES AND RESPONSIBILITIES:
Customer (franchisee) support

• Be the first point of contact for franchisees, handling their enquiries or passing tasks to other team members for completion
• Ensure all franchisee support is planned and documented
• Manage franchisee communication, including creating regular posts on Workplace (key communication tool)
• Organise regional meetings and assist with the organisation of the annual conference

Administration (until such time as a member of staff can be appointed to specialise in this area)

• Document all internal processes to ensure an up to date online resource of how the business operates is permanently available (process started but requires regular maintenance)

• Liaise with suppliers (such as designers) to ensure franchise-appropriate merchandise/literature is correct and sent out when requested
• Respond to and action orders from the online shop (until such time as more staff are required to fill the admin roles)
• Ensure the website and other online listings are kept up to date
• Process monthly reports from franchisees
• Organise starter kits for new Franchisee owners
• Update the relevant social media sites with appropriate content

There is also scope to get involved with franchisee training and field support, for the right candidate.