French Speaking Customer Service Consultant: Clonakilty, Ireland : 23,000 Euros
French Speaking Customer Services Consultant: Clonakilty, Ireland : 23,000 Euros
An unusual opportunity has arisen for a French Speaking Customer Services Consultant, to join our client, a well-established, company, with lovely offices, based in Clonakilty, West Cork, Ireland. The company are a global leader and multinational employer which makes them a highly desirable company to work for. This is a French speaking customer service role, working with tech products and services, including web conferencing platforms, telephony and live web.
Full training up to 6 weeks is given, with additional support after this.
It is important to understand that their office is 35 Miles from Cork City with no great transport links so the you will need to drive or may wish to relocate.
Hours of Business :Monday-Friday, 39 hours per week – with fluency in both English and French (ideally native level). Hours are spread over a rota and there is flexibility. Their offices are open from 5am to 10pm. Full, extensive training given and an assistant to support you in the early days
Overall Job Purpose:
The Customer Service Consultant acts as the link between the customer and the organisation by ensuring that customers are satisfied and delighted and so maintain profitable customer relationships; to provide support and care for customers globally and maintain and develop commercial relationships in France.
You will work within and be part of a friendly team to provide and process information in response to enquiries, concerns and requests about products and services and deal with the administration of our customer base. To act as support for the Premium and Developing Accounts team.
This person will be assigned the following objectives:
- Providing and processing information in response to enquiries, concerns and requests about products and services by telephone, chat, emails and social media in French and English
- Provisioning new customer accounts : this can vary from setting up corporate accounts to single users
- Updating customers’ details and maintaining databases
- Gathering all information needed to investigate customers’ complaints and document tickets for investigation. Ensure good communication with customer throughout
- Liaising with internal departments to find solutions for issues the customer may come across, and suggest improvements to our services and tools
- Working closely with the Accounts and Sales department to provide a unified and positive customer experience
- Identifying new leads and account management opportunities
- Managing a portfolio of French customers
Skills & Experience:
- Good communication skills, written and oral
- Language: Fluent in English and French
- Computer literate and open for learning new technology
- Approachable personality and supportive Team player
- Multitasking with great attention to detail
- Ability to stay calm under pressure
- Positive outlook
- Self-initiative and problem-solving skills
- Keep up to date with product changes and personal development : be one step ahead of the game
- Understand the importance of customer experience and exceeding our customer’s expectations
Experience : desirable but not essential
- Basic understanding of conference calling
- Basic understanding of a Hosted Voice service
The company offers:
- A close-knit team in a fun company to work for
- Career opportunities with a leading Global employer
- Great incentives & other benefits
We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our client’s requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.