HR Administrator : Richmond – Up to £25k FTC

HR Administrator : Richmond – Up to £25k FTC

Our client, a leading company in the restaurant/catering industry, is looking for an experienced HR administrator to join their busy, friendly team at their offices based just outside Richmond.  This position would suit a person, who has had similar experience, preferably from a retail background. This is a fixed term contract, up to 1 year, with a strong possibility of going permanent.

Role Purpose
Reporting directly into HR Manager, with a ‘dotted reporting line’ into the Operational Training Manager, this role will support the Operations Team via an efficient and effective administrative service, acting as the first point of contact for all internal and external HR, Recruitment and Training requirements.

Key Accountabilities and Responsibilities

• Training Support
• Management of the LMS platform, recording all delegate training results.
• Monitor all mandatory training (induction, driver safety, food safety, etc) and notify operations team where non-compliance places the business and our customers at risk.
• Check colleagues training files on the LMS, ensuring colleagues are receiving the correct pay rate in line with their learning pathway/training completion.
• Produce training reports for the HR Manager as required.
• Liaising with the managers to ensure delegates have joining instructions and will be attending courses
• Updating colleague’s attendance records and maintaining the course registration file
• Monitoring and following up all ‘no-shows’ and course cancellations
• Proactively rebook delegates and update the relevant records in the learning management system
• Prepare course materials for trainers ahead of scheduled training
• Delivering in-store training for managers on how to use LMS system
• Deliver company induction sessions with opportunity to deliver basic briefing/training sessions to store teams as experience develops.

Recruitment and On-boarding Support

• Work closely with Store Managers to effectively understand local recruitment needs
• Manage all instore vacancies across all recruitment platforms : Change Work Now, Indeed, Gumtree, etc
• Conduct all application initial screening for instore roles (CV sifting, initial documentation checks, etc), arrange interviews, etc
• Manage sensitive candidate data in accordance with data protection regulations.
• Act as first point of contact for all recruitment queries.
• Support Store Managers to ensure colleagues receive a positive on-boarding experience.

• Manage the administration of the colleague benefit ‘The Box’; ensuring all new starter and leavers are processed correctly and answering colleague queries.

Human Resources

•  Support the HR Administrator to: – Create and maintain new starter/leaver records in a timely manner – Ensure ‘Right to Work’ documents and visas are received before colleagues’ start date and a robust system is in place for checking expiry dates of visas/work/driver permits. – Ensure complete colleague personal records are maintained, including all new starter documentation (Passport, references, contracts etc.), job descriptions and ensure accurate records are kept up-to-date (pay review letters, one2one review records, etc)
• Act as the first point of contact for day-to-day telephone/email queries from managers/colleagues, including payroll queries, HRMC queries, etc.
• Maintain colleague holiday records and ensure operations team are kept up-to-date on overall holiday entitlement to manage holiday volume.
• Produce colleague letters as required, including disciplinary, grievance, absence, etc.
• Running ad hoc reports and data for HR Manager as required.

Travel : stores all based with M25 area

Person Specification:

• Key Skills, Knowledge, Experience and Competencies: (i.e. those required to fulfil roles)
• Planning and Organising – Effective diary planning and personal time management, ability to work unsupervised,
• Communication Skills : Good verbal and written communication skills,
• IT Skills : confident with Word and Excel, experience working with hr/people databases would be beneficial
• HR Knowledge : previous experience working as an HR or Recruitment Administrator would be beneficial.

Qualities

• Friendly, outgoing, confident and flexible in approach.
• Tenacity, resilience and a passion for high quality results.
• Demonstrates ownership of their role, delivers results on time – sometimes against the odds Scope of Role; The role has no direct reports and will require working closely with HR Administrator, Operational Training Manager and Office Manager, as well as DPG support functions as required. Key working relationships are;
• HR Manager (line manager)
• Operational Training Manager
• HR Administrator
• Operations team (Operations Director, Area Managers, Store Managers)
• DPG Learning and Development team
• Office Manager

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.