Account Manager-Richmond: Competitive Salary
Job Description
Department: Sales
Job Title: Account Manager : Transport Industrial and Construction
Reports to: TIC Supervisor & Team Leader
Location: Richmond
General Description:
An exciting opportunity to join our client in the finance industry, who is a global leader in their sector. Their UK office is based in Richmond-Upon-Thames.
The purpose of the AM role is to work alongside other AM’s and Relationship Managers to create, build and maintain excellent and productive customer relationships. To maintain and drive increased sales from our current and new clients. Specifically to look at new business volumes and profitability.
It is preferable for the successful candidate to have had a minimum of 3 years proven sales experience : preferably within leasing and finance industry and with a good understanding of finance products.
This office based role will have continual contact with both internal and external customers therefore the ability to build new and maintain existing relationships will be key to their success as will the ability to demonstrate empathy and understanding whilst maintaining a clear focus on the objective.
Specific Responsibilities:
- Work with Relationship Managers and other internal key stakeholders to develop and maintain existing vendor / dealer / broker / partner programmes
- Following up dealer /vendor / broker end user customer introductions, proactively make telephone calls to discuss financing requirements, negotiate pricing and close the sale.
- Promote and sell products and pricing policy and negotiate on rate if required and/or refer to Relationship Manager or Team Leader
- Together with Relationship Manager undertake personal visits to the vendor / dealer / broker where required
- Be prepared to attend the relevant industry events with the aim of supporting relationships and maintaining industry awareness
- Regularly manage vendor / dealer / broker pipelines
- Ensure proposals are promptly acted upon and submitted via the relevant systems. Manage Risk declines and act as the first point of contact for appealing decisions
- On a day to day basis build strong personal relationships and become the first internal point of vendor / dealer / broker partner contact for proposals
- Hit personal and team volume, income and margin targets
- Where possible convert vendor / dealer / broker partners to using internal systems
- In conjunction with Team Leader and Relationship Managers ensure there are adequate processes and procedures in place to minimise company risks
- Be proactive in making recommendation for ongoing development of systems and processes to create and keep the company an industry leader for Customer Service, helping to differentiate them.
- In conjunction with Relationship Manager manage pipeline and rate charts for brokers/ vendor partners on a monthly basis or as required
- Prepare programme summaries and annual credit and documentation reviews as and when required for internal accounts
Other Duties:
- Work as part of an AM team providing support to primarily, but not exclusively other accounts and support coverage during holidays, field visits etc
- Maintain excellent relationships with dealers and customers to generate required sales volume and provide support in terms of system training, paperwork, ad-hoc queries
- Verbally demonstrate a sound understanding of equipment finance and knowledge of the industry involved.
- Ability to empathise with the customer and influence customer decisions
- Develop a system and have the ability to effectively handle multiple deals at different stages in the sales process.
- Establish and maintain excellent telephone & written service to key business influencers and customers in the quotation/sale and documentation of transactions
- Delivery of agreed business targets and personal objectives including volume, margins and earnings
- Responsible for liaising between customer, dealers and vendors and internally with sales, customer services, risk, collections & finance on any general queries
- Undertake pro-active marketing of existing channel customers and dealers for repeat business
- Attend regular internal sales and marketing meetings for the channel and occasionally with external relationships.
- Understand key vendor program requirements in the delivery of any bespoke products or services required
Skills, Competencies & Personal Qualities:
- Sales driven team player
- 3 years + experience in internal sales
- Good written and verbal communication skills
- Good proven negotiation skills
- Good understanding of financial services products
- Understanding credit requirements and having the ability to present deals and challenge referrals and declines
- Highly numerate and practical problem solving capabilities
- Able to adapt to pricing and management systems currently in place
- Accuracy and attention to detail
- Good time management, organisational skills and ability to prioritise
- Can work to customer service level deadlines
- Comfortable in participating in external customer meetings
- Act with integrity at all times and embrace the philosophy of treating customers fairly
- Embrace the values of the group leadership model
If this sounds like your perfect next role. Please apply…