Patient Aquisition Manager – Fulham – £35K

Prestigious private Dental clinic based in the heart of Fulham, London has an opportunity to join a dynamic team of specialist professionals that are challenging the way in which the dental sector is traditionally operated. Nominated for the Best New Practice in London for 2021! The opportunity is for a Patient Acquisition Manager based in London or the surrounding area – you are able to work from home as will only need to report into Fulham on occassion.

My client requires an enthusiastic, self-starter with a passion for delivering first-class customer service to deal with all inbound enquiries, nurture opportunities, create funnels, record data, and drive conversions. Working alongside the Head of Marketing you will be responsible for initial contact with all new patient enquiries and convert these into dental bookings using their state-of-the-art online systems. You will be the first point of contact for inbound telephone calls and also responsible for establishing contact and converting website and email enquiries into patient bookings.

This role requires a diligent individual with energy, empathy and the ability to turn enquiries into paid appointments with a consultative approach, whilst operating within and upholding the ethos of our premium private dentistry brand. We are passionate about our brand, the culture of our practice and most importantly the patient experience, as such, the role of Patient Acquisition Manager is a key role within the organisation.

The successful candidate will have a proven track record of:

Being a high energy, motivated go-getter

Having exceptional people skills

Providing a fast and accurate response to enquiries

Handling multiple enquiry sources

Profiling enquiry types to maximise conversion potential

Learning and delivering accurate technical information

Selling through a consultative approach

Creating strategy and funnels to make contact via multiple methods

Nurturing opportunities, meeting targets, and driving conversions

Skills in communication, lead generation, social media and systems are an advantage.

Daily Activity:
Handle all inbound new business enquiries and convert to patient bookings
Handle all inbound website and email enquiries, respond and convert to patient bookings
Chase all uncontactable enquiries and attempt to make contact using multiple methods and strategy
Adapt and adjust the contact strategy to maximise potential of making contact and converting enquiries
Log all data on the company CRM in a comprehensive format
Contribute to marketing outreach with calling initiatives (local businesses, corporate clients, individuals)
Contribute to other marketing activity as required
Contribute to conceptualising and the daily management of the social media pages for the business
Contribute to various aspects of training the existing team and new-starters

Details:

Full-time position / some flexi-time required to make calls in the early evening

Upto £35k+ Basic Salary dependent upon experience. Flexible quarterly performance bonus, based on new patient acquisition/conversion rates (£40k+ OTE)

Initially this position will be remote with regular visits to the practice (more time in Practice can be facilitated if required)

Weekly meetings, training and reporting to Head Of Marketing / Commercial Director