Account Manager/Team Leader – Aldershot – £26K (OTE £35K)

27th January 2022
  • Permanent
  • Aldershot, Hampshire
  • £25000 - £26000 Per Annum USD / Year
  • Applications have closed.

Lamb Personnel

Account Manager/Team Leader required for a rapidly growing, highly successful family business, based in Aldershot, Hampshire.

You will thrive in this role if you are obsessed with customer satisfaction and that is the minimum you seek from your team.

As an Account Manager/ Team Leader you will be joining a business which believes its employees are the driving force behind the company. To lead your team to success you will be required to: ? Assist the Senior Account Managers and Customer Service Manager in the day to day operations; ? Proactively manage own workload, working towards any targets given; ? Communicate and collaborate with other departments to ensure customer specific requirements are met; ? Ensuring complaints and ensure they are addressed quickly and consistently; ? Prepare for and participate in the weekly meetings to go through credits and complaints; ? Work closely with the Senior Account Manager to ensure customer accounts remain within terms; ? Work closely with existing and new customers, building face to face relationships, maximising sales opportunities via outbound and inbound telephone calls; ? Ensure that each customer receives outstanding service by providing a friendly and professional environment; establishing rapport and maintaining solid product knowledge; Assist with challenging client requests or issue escalations as needed; ? To assist in the day to day duties of the Customer Services tasks and objectives.

This role is for you if you: ? Are tech savvy, able to work with excel and comfortable using video technology to interact with customers and employees; ? Have strong interpersonal skills to develop rapport and build relationships with new/existing customers; ? Methodical approach to your work ensuring high accuracy of right first time ? Proven work experience as an Account Manager, Key Account Manager and managing/leading a team ? Have an excellent command of written and spoken English; ? Put the customer at front of mind when making your decisions; ? Live within 45 minutes of the HQ, Aldershot Hampshire

Monday to FRiday, 8:30am-5:30pm