Practice Manager (Medical) West London: 40-50K

Our client – an upmarket private medical practice based in West London has a requirement for a talented Practice Manager to join the team.

The primary focus of the job is to ensure that all practice policies and procedures are adhered to by the staff on an ongoing basis.

A major focus of this role is to ensure the smooth running of the business, and compliance to the high standards that the practice strives to maintain. 

Some Core Responsibilities

• Public relations and patient management
• Creating a great client experience 
• Plan diaries, patient treatments and general client enquiries
• Health & Safety 

Snapshot Of Management Responsibilities

• Arrange to see new clients away from a surgical environment, and discuss their treatment options before the patient sees a specialist
• Meet clients after the appointment with the specialist and arrange follow up appointments, take payments and discuss consent
•  Maintain accurate records of all conversations with clients
• To be available to clients who wish to discuss treatments
• Provide social media support as required
• Host open evenings and be available to discuss treatments with current and potential clients
• Monitor report and carry out effective recalls for clients at appropriate intervals
• Take before and after photographs of clients
• Interview and record interviews with clients
• Ask for testimonials
• Manage Practice KPI’s
• Ensure that all monies received by clients are banked into the business account daily??????
• On-going research and evaluation of new technologies for the business
• Carry out full reception duties as and when required
• Ensure client records are accurate and current

Other important tasks 

• Lead by example and motivate all the staff to work as a team and in accordance with the policies of the practice.
• Advertise for new team members, draw up shortlists and interview candidates.
• Set up and maintain personnel files.
• Monitor and record holiday and sickness time.
• Ensure sufficient cover is available for holiday and sickness by creating weekly rotas for the practice.
• Ensure staff records are kept up to date.
• Ensure that adequate levels of staff are available at all times.
• Ensure staff are fully trained on all systems and the training is updated as and when required.

Summary of the requirements for employment and health and safety 

• Understand the employment legislation, Health and Safety at work act and industry guidelines.
• Ensure the practice security is maintained at all times.
• Regularly review hygiene procedures in the practice and take appropriate action 
• Ensure clinical waste procedures are followed in accordance with industry guidelines
• Ensure fire procedures are carried out by all staff.

(A full outline of the role will be shared with suitable candidates in due course). 

If you feel that you may be suited to the role and would like to apply, please send your cv though, and if deemed a good fit for this position, someone will be in touch very soon.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities