Customer Service Executive

23rd March 2022
  • Permanent
  • Twickenham
  • £23000 - £25000 Per Annum plus benefits USD / Year
  • Applications have closed.

Lamb Personnel

Experienced and motivated Customer Service Executive required to join our client who is a fast-growing UK online retailer. 

Working Monday to Friday, 9am to 5:30pm, within a friendly, professional and ambitious team!

Responsibilities:

  • Ensure you deliver the defined customer experience and service and are an expert on their products
  • Undertake all Customer Service processes, ensuring 100% accuracy and compliance at all times
  • Handle all Customer Service data and systems ensuring 100% accuracy and compliance at all times and suggesting and implementing improvements
  • Log all customer interactions in associated Service and Support System

Experience:

  • 1+ years of expertise in the Customer Experience & Service field with demonstrated success in delivering an exceptional level of customer service
  • Experience working with ECommerce, CRM systems and ERP systems (desirable)
  • Industry experience in an e-commerce type company

Skills:

  • Commercial in approach with a customer focus
  • Strong attention to detail and desire for maintaining quality data and systems
  • High emotional intelligence
  • Excellent written and oral communication skills
  • Good organisational and time management skills
  • Team player with a willingness to collaborate flexibly as well as engage with the wider business
  • At ease with the fast pace, volatility and competitiveness of retail, approaching with positivity and resilience
  • Under pressure remains organised, self-motivated and creative – with an unwavering focus on quality
  • Strong computer literacy with a good proven competency in MS Office

Our client is committed to ensuring equal opportunities and fairness of treatment in the workplace for all employees and job applicants. Their aim is to provide a working environment in which people feel comfortable and where everyone is treated with respect and dignity.

If you feel that you may be suited to the role and would like to apply, please send your cv though, and if deemed a good fit for this position, someone will be in touch very soon.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities.