Front of House Manager

A professional front of house manager who is kind, courteous, and professional is needed to operate the busy Reception counter. You will meet and sign in all clients and guests, answer incoming calls, and set a good example for other front-of-house workers. Warmth and professionalism are essential, as are great organisational abilities. You must be able to manage different schedules, including conference room availability and requirements, hospitality arrangements, and parking facilities, while also dealing with immediate face-to-face demands, such as executive refreshments, couriers, and visitor requests. In addition, the function demands control and administration of a range of everyday administrative needs for numerous divisions. You must have solid MS Office abilities and a minimum of a GCSE or equivalent education. Most importantly, you will be able to display the high degree of customer service that distinguishes all exceptional front of house workers.

Qualifications & Skills

• Minimum of five GCSEs or equivalent which must include Maths and English
• Front of House or equivalent Customer Services experience
• Spelling and grammar to a high standard
• Initiative and strong attention to detail
• Working knowledge of PC-based switchboard (desirable – training will be given as needed)
• Professional approach to work and appearance
• Strong communication and teamworking abilities
• Warm and professional telephone manner
• Good organisational and time management skills

Key Responsibilities

• Supervision and mentoring of Front of House Assistant
• General switchboard duties
• Answering incoming calls and passing them through to the relevant department and person
• Signing visitors, clients and freelancers in and out and issuing them with passes
• Distributing all incoming mail and deliveries; franking all outgoing post using the correct postage
• Booking and tracking couriers
• Ordering and monitoring stationary
• Arranging meetings
• Booking and preparing meeting rooms; providing/arranging hospitality and refreshments on request
• Booking taxis for clients and staff when requested
• Ensure the front of house team is pro-actively checking that printers on each floor are working, and that paper and toner are constantly replenished
• Maintaining internal phone lists, car registration lists and spaces available for visitors
• Booking parking spaces for visitors and clients and logging arrival times and registration numbers
• Oversight and management of a variety of daily administrative requirements for various departments
• Generating purchase orders
• Book flights and accommodation
• Data entry of staff holiday and sickness on the HR database
• Monitoring our website information inbox for tenders and other request from the general public and clients

Personal Attributes

• Open, responsive and proactive
• Focussed, accurate, patient and attentive to detail
• Honest and with a strong sense of both loyalty & integrity
• Capable of taking initiative and working without supervision
• Display flair, imagination and the energy to multi-task

Working hours

Working a shift pattern, alternating between 08.30 to 17.30 and 09.00 to 18:00

Benefits

• Government Workplace Pensions
• Life Assurance
• Subsided Gym Membership
• 20 days holiday pro rata, increasing one day per completed calendar year up to a maximum of 25 days in total
• Breakfast