Customer Service Agent

Our client is a distribution management expert who has been in business for more than 30 years. They provide domestic and international express courier, mail delivery, storage fulfilment, and event management services.

The Customer Services Department is crucial to our client's business, and supports the business across areas such as scheduling collections, checking on the status of a consignment's delivery, giving quotation details, giving shipping guidance, and offering scheduled and customised delivery services.

Key Responsibilities 

• Proof of delivery review and proactive tracking
• Taking care of any missing or misdirected shipments
• Submitting daily and monthly reports
• Handling each incoming contact from a consumer with assurance
• Answering calls and inquiries as soon as possible while being polite and effective
• Completing client reservations on our own systems
• Addressing client inquiries or successfully referring them to the appropriate department
• Coordinating with agents and managers locally, nationally, and worldwide to make sure clients are informed and kept up to speed on the progress of every consignment
• Strengthening ties with clients and important customers
• Providing assistance as needed with distribution initiatives
• Providing customers with quotes with confidence and, when needed, securing unique choices or prices
• supplying vital customs knowledge and demonstrating an awareness of export criteria and how to meet them

Key Person Skills 

• Excellent telephone manner and customer focus
• PC literate and able to use MS Office Applications
• Enthusiastic approach to solving problems
• Strong organisational skills
• Flexible and adaptable approach
• PC literate and able to use MS Office Applications

If you feel that you may be suited to the role and would like to apply, please send your cv though, and if deemed a good fit for this position, someone will be in touch very soon.

We do try to get back to as many applicants as possible, however, some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our client's requirements;  so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities.