Team Leader (Admin / CS)

 Team Leader (Admin / Customer Service) – Central Richmond – up to 38k (depending on experience) 

Hours of business: Monday to Friday 9.00 – 17.00

Lamb Personnel is looking for an experienced Team Leader to join our client, a busy and well-established company based in central Richmond.

The New Business Department's goal is to ensure that all sales requirements and processes for new business are adhered to and followed – and also the agreed deadlines for processing to activation of contracts for all customers. You will have a wide range of responsibilities, requiring a high level of organisational skills.

Responsibilities & Main Duties:

(full job description can be shared in due course)

The key responsibilities will be to personally deliver an excellent service to internal customers as part of the Business Services Team.

• Assist the senior stakeholders in the monitoring and delivery of key SLAs and KPIs
• Understand and be able to deliver other reports to key stakeholders around the business
• Be proactive in making recommendations for the ongoing development of systems and processes
• Help differentiate the business from rivals 
• Conduct one-on-one meetings with team members and appraisals 

Competencies

• Possess an open, forward-thinking approach that prioritizes process development and ongoing change
• Good organizational and leadership skills
• Ability to handle conflict in a professional manner and to handle the situation with empathy to bring issues to a resolution
• possess in-depth knowledge of all market segments to serve as the team's and Sales' "go-to" person.

Personal Qualities

• Excellent verbal and written communicator
• Excellent interpersonal skills
• Good knowledge of MS Office
• Good clerical skills
• Good time management and organisational skills
• Focused on providing excellent service to internal customers
• Ability to work under pressure and on own initiative

Personal Attributes:

• Open, responsive and proactive
• Sensible problem-solving approach
• Focussed, accurate, patient and attentive to detail
• Capable of taking initiative and working without supervision
• Team player

Benefits:

• Lovely modern offices
• Opportunity for progression

If you feel that you may be suited to the role and would like to apply, please send your cv though, and if deemed a good fit for this position, someone will be in touch very soon.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities.