Reader Invigilation Officer

Reader Invigilation Officer required on a TEMPORARY basis, for 5-6 months, to undertake varied duties within the Reading Room environment, such as managing the entrance points for the Document Reading Room, monitoring CCTV and undertaking security patrols of the designated areas.

Undertaking invigilation duties, you will be responsible for ensuring the security of the Reading Rooms, managing the visitor’s expectations and the protection of documents through close invigilation and direct reader interaction.

You will interact with the public and staff offering advice to how they should handle rare and unique public records and when required, enforce the rules accordingly.

To be efficient, courteous and friendly, helpful and responsive to the customers’ needs at all times. To be able to assist all of the internal/external customers with a ‘can do’ attitude.

Monitoring computer based security systems; in particular, CCTV monitoring of the Reading Rooms and other internal public areas.

To record any incidents or infringements of the rules on the Invigilation log on a daily basis.

To be physically fit so as to be able undertake patrols up to 2km each day.

 In the event of an incident; you will produce comprehensive and factually based incident and occurrence reports.

Incident Management:

Undertake specific duties and procedures in the event of any emergency situation that may arise; including the evacuation and securing of the building.

Working Conditions

Normal office working environment; though you will be working within large open plan reading rooms or security control rooms. Internally, lone patrols are also undertaken.

Display Screen Equipment user

Moving items up to 10kg in weight

May come into contact with distressing material

 

Person Specification

Essential criteria:

A recognised security qualification; SIA CCTV Operator

Previous experience in a customer facing role dealing directly with the public.

Excellent face to face communication; including influencing, negotiating and people engagement skills.

Able to remain calm when under pressure or in a difficult situation.

Ability to work as part of team, as well as independently.

Basic IT skills with a working knowledge of the range of MS office packages and knowledge of electronic security systems and CCTV

To be physically fit with good eyesight and an attention to detail; corrected vision (glasses or contact lenses) are acceptable.

Desirable criteria:

Previous invigilation experience in a Museum or Gallery.

A sound working knowledge of security best practice and legislation affecting the security role.

A First Aid qualification

Other Requirements

This role requires on site presence and is not suitable for home working.

The working pattern for the full-time position is Tuesday – Saturday to include – Tuesday/Thursday 10:50-19:02 roster.

The working pattern for the part-time position is 3 days to include Tuesday/Thursday 10:50-19:02 roster. Day 3 is either Wednesday or Saturday TB