Customer Relationship Officer

26th June 2023
  • Permanent
  • Farnham
  • £23000 - £26000 Per Annum Excellent benefits USD / Year
  • Applications have closed.

Lamb Personnel

We are currently seeking a skilled Customer Relationship Officer to join our client's Customer Services Team. As a Recruitment Agent, we are conducting this search on behalf of our client. Reporting to the Customer Service Manager, you will play a pivotal role in managing day-to-day inbound emails and calls, ensuring prompt and efficient responses. 

This role is Farnham based and paying from £23,000 – £26,000 pa depending on experience

Snapshot of Responsibilities:

  • Demonstrate excellent communication skills, fostering effective collaboration within the team. 
  • Provide prompt and efficient responses to incoming calls, ensuring a high level of service.
  • Handle emails professionally, promptly, and in accordance with terms and conditions.
  • Assist members with queries related to their membership, access, and available resources.
  • Foster positive relationships with all teams to enhance communication and process management.
  • Adapt quickly to customer demands and proactively address their needs.
  • Drive change aligned with the business goals and targets.
  • Provide additional ad-hoc support as required.

Requirements:

  • Proficient knowledge of CRM tools.
  • Minimum of 2 years' experience in a customer relationship role.
  • Strong background in customer services with exceptional attention to detail.
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills, focusing on positive outcomes for all parties involved.
  • Excellent time management skills, with the ability to multitask and prioritise effectively.
  • Analytical and creative mindset, capable of identifying opportunities for improvement and driving change.
  • Detail-oriented with excellent analytical and problem-solving abilities.
  • Customer-oriented attitude with a willingness to learn and develop.
  • Strong organisational, planning, and administrative skills.
  • Hands-on approach with a can-do attitude.
  • Driven to exceed expectations, contributing to a culture of service excellence.
  • Self-motivated and able to work independently while thriving in a team environment.
  • Trustworthy and discreet, maintaining confidentiality and professionalism.

Benefits 

  • 22 days of paid leave per year, in addition to Bank Holidays.
  • Workplace pension scheme to secure your future.
  • Access to the MediCash benefits scheme for comprehensive well-being support.
  • Opportunity for professional growth within a thriving business.

If you feel that you may be suited to the role and would like to apply, please send your cv through, and if deemed a good fit for this position, someone will be in touch very soon.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences, and backgrounds, including people with disabilities.