Customer Service & Operations Senior Manager
Our client, one of the UK's fastest growing online retailers, is seeking an experienced and motivated Customer Service Executive to join their team.
Salary is £26k per annum, plus bonus. WFH 1 day per week.
Responsibilities:
- Ensure the delivery of exceptional customer experiences and service, with expert knowledge of the products
- Handle all Customer Service & Operations processes and data
- Accurately log customer cases
- Work with CRM and ERP systems
Experience:
- Minimum 1+ year of expertise in Customer Experience & Service, with a track record of delivering excellent customer service
- Experience in an e-commerce company (retail experience is desirable)
- Familiarity with CRM systems and ERP systems
Skills:
- Customer-focused with a commercial mindset
- Strong attention to detail and commitment to maintaining quality data and systems
- High emotional intelligence
- Excellent written and oral communication skills
- Good organisational and time management abilities
- Team player willing to collaborate and engage with the wider business
- Comfortable with the fast pace, volatility, and competitiveness of the retail industry, approaching challenges with positivity and resilience
If you feel that you may be suited to the role and would like to apply, please send your cv though, and if deemed a good fit for this position, someone will be in touch very soon.
Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities.