Collections Account Manager

Leading financial organisation with offices in central Richmond require an experienced Collections Manager to take ownership of the following responsibilities:

– Chase arrears and manage allocation of cash for all non-customer arrears

– Take control of building good internal and external relationships to ensure prompt payment of arrears from broker and vendor partners

– Manage the billing of late payment interest where required

– Assist the team with a variety of collections and administrative duties

– Liaise with accounts department to ensure correct allocation of cash

– Assist the collections and reporting manager with the compilation of spreadsheets

– Work in accordance with the latest procedures and policies

– Other ad hoc duties where required

Skills, Competencies & Personal Qualities:

Good organisational skills

Minimum of 2 years’ experience of debt collection

A good team player but able to work independently

Good communication skills and the ability to make decisions

Excellent excel skills, VLOOKUP and pivot reports is essential

Ability to resolve technical allocation issues

Working knowledge of Alfa useful but not essential

Act with integrity at all times and embrace the philosophy of treating customers fairly

Monday to Friday, 9am to 5pm. (Hybrid working is an option)