Compliance

Standard 1

Respect for Working Relationships

a) In order to establish trust and build productive working relationships, you must exercise due diligence and observe high standards of accuracy with regards to information, advice given and timeliness, to both clients and those seeking work.

b) Treat all recruitment professionals with respect and aim to work in a fair and open competitive environment.

c) This standard also seeks to emphasise the importance of applying an ethical and professional approach to customer service standards at all times.

Standard 2

Respect for Honesty and Transparency

a) You must act at all times with integrity, honesty and the highest ethical standards along with appropriate behaviour.

b) You will not engage in any activities which would bring the recruitment industry, the REC or the IRP into disrepute.

Standard 3

Respect for Confidentiality and Privacy

You must observe and respect the confidentiality of your clients and work seekers and ensure this is maintained at all stages of the recruitment process.

Standard 4

Respect for Laws

a) You must comply with all relevant legislation, statutory and non-statutory codes and official guidance that will impact on your role in recruitment.

b) In particular, you should make sure that you know what steps to take in order to ensure compliance with the Employment Agencies Act 1973 and the Conduct Regulations 2003 (plus amendments).

Standard 5

Respect for Diversity

a) You must ensure that you treat all clients and work seekers with dignity and respect, and aim to provide employment opportunities based on objective business and competency related criteria.

b) You should always promote fair recruitment practices.

c) You should not act on an instruction from a client that may be discriminatory and, where possible, you should provide guidance to clients in respect of good diversity practice.

Standard 6

Commitment to professional development

a) You should ensure that you are well informed about recruitment practices and that you continually seek to improve your knowledge, skills and qualification base.

b) Use your IRP status to encourage clients to trust your professionalism.

c) Use the IRP designator letters at all times and appropriately whilst a member of the Institute of Recruitment Professionals.

d) Ensure that you regularly review the IRP notifications sent to you. This will ensure that you are aware of any information that could impact on the recruitment industry and your day-to-day job.

Complaints Policy

Lamb Personnel is committed to providing a high level service to our customers. If you do not receive satisfaction from us we need you to tell us about it. This will help us to improve our standards.

Complaints Procedure

If you have a complaint, please contact Turlough McGivney (Director) by phone on 020 3965 6699 in the first instance so that we can try to resolve your complaint informally.

At this stage, if you are not satisfied please write a formal letter to:
Turlough McGivney, 80 Crown Road, St Margaret's, TW1 3ER

Next steps

We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out.  We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter within 2-5 days of us receiving your complaint.

We will record your complaint in our central register within a day of having received it.

We will acknowledge your reply to our acknowledgment letter and confirm what will happen next. You can expect to receive our acknowledgement letter within 2-5 days of your reply.

We will then start to investigate your complaint. This will normally involve the following steps;

• We may ask the member of staff who dealt with you to reply to your complaint within 5 days of our request;
• We will then examine the member of staff’s reply and the information you have provided for us. If necessary we may ask you to speak to them. This will take up to 4 days from receiving their reply.

Turlough McGivney or Deborah Lamb will then invite you to meet with them to discuss and hopefully resolve your complaint. She will do this within 5 days of the end of our investigation.

Within 2 days of your meeting, we will write to you to confirm what took place and any proposed solution agreed with you.

• If you do not want a meeting or it is not possible, one of the aforementioned Directors at Lamb Personnel ltd will send you a detailed reply to your complaint. This will include their suggestions for resolving the matter. They will do this within 5 days of completing an investigation.

At this stage, if you are still not satisfied you can write to the REC, our trade association of which we are a member marked for the attention of the Consultancy and Compliance Team, REC, Dorset House, 1^st Floor, 27 – 45 Stamford Street, London, SE1 9NT.

If we have to change any of the time scales above, we will let you know and explain why.

NOTE:  In any event, we will comply with any statutory procedures that may relate to your complaint.

Lamb Personnel Ltd is committed to equal opportunities. We always do our best to ensure that any wording used in our job vacancies or documentation does not discriminate against any individual in any way.

We do not discriminate against;

1. Age
2.  Disability
3. Gender
4. Sex
5. Sexual Orientation
6. Race
7. Religion or belief
8. Marital, partnership and family status
9. Socio-economic status
10. Trade Union membership or non-membership

 

If you feel that this is not the case please contact us.

Lamb Personnel Ltd is a member of the Recruitment and Employment Confederation (REC) and adheres to their Code of Professional Practice.

Lamb Personnel Ltd- Customer Service Policy Statement

At Lamb Personnel Ltd we endeavour to provide you with the best possible service at all times. If you would like to make any comments, suggestions, raise a query or make a complaint about the service you have received, please contact us, our contact details are set out below. We will respond to your query within 3 – 5 working days.

This policy will be kept up to date, to reflect changes in the nature and size of the business.  To ensure this, the policy and its effectiveness will be reviewed annually.

Courtesy

All recruitment consultants will be trained in customer service standards; will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our customers.

Communication

Lamb Personnel Ltd will return all phone calls and emails received from clients and registered candidates and applications in respect of specific vacancies within agreed timescales.  Where we are unable to meet this agreement we will inform you of this as soon as possible and agree a new deadline.

Consistency

As part of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet business needs and the Recruitment and Employment Confederation’s Code of Professional Practice; and that they are consistently applied to all our customers.

Complaints

Lamb Personnel seeks fair, just and prompt solutions when possible to any complaints and appeals. All such issues should be directed to one of the Directors in the first instance, where they will be acknowledged and directed to the attention of the appropriate person.

A complaints process is in place for any disputes; copies are available from our offices or on https://www.lambpersonnel.co.uk

Access to Information

We comply fully with the provisions of the Data Protection Act 1998. Any personal or confidential information held by us about a client or work seeker is fully accessible to that person or body for review or editing by contacting Turlough McGivney /Deborah Lamb (Directors)

Reduce Bureaucracy

Wherever possible, without compromising our legal requirements and professional standards we strive to reduce the burden of unnecessary paperwork.

How to Contact Us

Turlough McGivney, 80 Crown Road, St Margaret's, TW1 3ER  Tel:  020 3965 6699
Email: info@lambpersonnel.com Web Address:  https://www.lambpersonnel.co.uk