German Speaking Senior Customer Service Advisor : SW London – £26-£28k

Lamb Personnel are looking for a Senior German Speaking Customer Service Advisor, to join our client, a well-established, eyewear company, based in SW London.

A new and exciting opportunity to join this prestigious eyewear brand, with a fantastic working culture, ambitious and rapid growth plans, delivering excellence in eyewear design to its customers.

Our client is seeking a dynamic and experienced bilingual (German/English) Customer Service Advisor who will be working on the front line of answering calls from our accounts, supporting the team and will be tasked with providing the best service to their customers. Helping to increase sales growth across a global account base, you will be working closely and managing the team of Customer Service Advisors, as well as with their accounts, logistics and the production teams.

Candidate Profile:
The ideal candidate should have lengthily experience in a customer service role gained within the luxury industry. B2B and customer account management experience is essential. People management skills, also preferred and would suit someone with a team leader background.

The ideal candidate will possess the following skills:

Communication:

• Impeccable telephone manner, communicating with customers in English and German
• Develop long lasting customer relationships and communicate with staff at all levels
• Clear and professional oral and written communication skills in English and German.

Teamwork:

• Effectively and positive work within a team, sharing the tasks
• Proactive and supportive approach with colleagues

 Attitude:

• Positive, enthusiastic, self-motivated, and flexible
• Shows willingness to learn new systems and is a fast learner

Key Responsibilities:

• Daily customer service duties, include making and receiving calls
• Provide daily B2B support, opening new accounts, placing orders, supporting the field sales team and occasionally supporting the retail team
• Provide training and technical product support over the telephone
• Daily monitoring of customer orders
• Frame returns: advising customers of their options on return and replacements
• Logging all communication on our bespoke customer management system
• Manage and solve customer account issues 

Essential:

• Fluent in English, German
• Competent user of Google mail and Excel
• Recent wholesale and account management experience

Package:

• Annual Salary £26,000 to £28,000, based on experience
• 28 days annual leave including Bank Holidays.
• Workplace pension scheme.
• A fun and lively working environment

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our client’s requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion. 

My client is seeking to recruit an Administrative Assistant to fill a key role in a small team that prides itself in providing a top service for high level clients.
The ideal candidate will be highly organised, IT-savvy, with a confident telephone manner. He or she will have direct contact with our clients and promoters worldwide and so will play a role in the public face of the company.  The administrative role will include the processing of client engagement contacts; dealing with all requests for client publicity material, and media interviews; applying for A1 forms and other permits for overseas engagements; the maintenance of the company’s website; the input of data into their bespoke system and to give general administrative assistance to the rest of the team.

They are a small team of 5 : and operate within a flexible and collaborative working environment. The ability to multi-task and respond quickly to events is vital.

They are seeking somebody who can commence on Monday September 2nd 2019, and the salary would be in the range £20,000 to £24,000 depending on experience.

Hours of work Mon-Fri 9:30-17:30

My client based in Teddington are looking for an administrator to join their team

Job Summary

• The role is designed to provide administrative support to ensure the smooth running of the recruitment process
• To assist the Business Support Manager to provide data and reports to the business
• To liaise with the client regarding assignments and candidate information
• To support the client with the operation of the vendor management system
• To assist the Business Support Manager to manage sub-contractors
• To process new candidates
• To assist with advertising jobs on job sites, website and social media
• To ensure incoming jobs are recorded and tracked in line with company and client requirements
• Operate effectively in a flexible and demanding environment and proactively engage with internal staff to co-ordinate recruitment activity
• Work effectively within a team as well as managing your own work load
• Handle highly complex, sensitive and contentious information
• Assist the Compliance Consultants with the compliance of candidates
• To support the delivery of day to day activities in candidate placements

Desirable Assessment

Knowledge, Training and Experience

• Previous administration experience
• Previous experience in a recruitment or compliance role desirable but not essential
• Working knowledge of Microsoft Office with intermediate keyboard skills
• Good knowledge of Excel
• Good interpersonal skills
• Excellent written and verbal communication skills
• Be able to cope under pressure
• Good organisational skills
• Good administration skills
• Attention to detail essential
• Be able to act quickly and decisively
• Ability to prioritise work
• Be able to meet targets and work to deadlines
• To work both independently and as part of a team

Accounts Administrator : Hounslow – £22k-£25k

We are looking for an experienced accounts assistant to join our client, a busy plumbing company, based in Hounslow.

Working hours of Monday to Friday from 8am-4pm (with flexibility)

You will report into the Operations Director and Finance Manager

Job Overview:
The role would be best suited for someone with experience in accounts. 
The role holder needs a good command of the English language.  In both spoken and written use.
The role requires an accounting background and a person with an organised approach to their work.  
Day to day task will include:

• Purchase ledger : Processing Purchase Invoices, dealing with supplier queries, reconciling the statements and allocation of payments.
• Sales Ledger– Raising Sales Invoices, Allocation of receipts.
• Office Administration : Answering the phone, updating resource programme, entering jobs on the database, checking jobs have been invoiced or paid, administration support with completion packs and start up packs for up and coming jobs, checking daily paperwork and job packs.  
• Administration Support to Director–   Diary management, sending off quotations, communicating with clients and booking in works for engineers.

Key Responsibilities
Accounts administration and Offices support
Remuneration

20 days annual leave plus Bank Holidays
Company pension scheme

Basic Requirements
·Self-motivated and disciplined in their approach to the job
-Excellent Communications Skills
·Computer literate – Microsoft Project, Excel, Word, Sage 50
·Able to work as part of a task-oriented team
·Excellent attention to detail
·Able to handle multiple tasks competently and accurately

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

My client based in Surbiton are seeking an administrator/bookkeeper to join their team .

The work is very varied and we need someone who is flexible, adaptable, well organised, shows initiative in the face of the unexpected, and possesses excellent IT and communications skills.

Responsibilities include:

• Filing, letter writing, answering phone calls; putting together proposals, itineraries
• Sending out financial information to clients and suppliers ? Liaising with clients and suppliers, clients on the phone and via email
• Book keeping including purchasing and sales ledger, invoicing, expense records, accountant liaison
• Sourcing products; Negotiating costs and discounts
• Acting as Assistant to Managing Director
• Handling confidential and sensitive information, including Human Resource data and activities
• Marketing blog and article writing, general promotional activities
• Setting up diary entries and management of the calendar
• Working on various tasks simultaneously
• Researching on the internet
• Trouble shooting and solution finding
• In-putting data, on-boarding new CRM and systems as needed
• Keeping a database up to date
• General co-ordination of day to day tasks

Skills required:

• Excellent knowledge of Word, Excel, PowerPoint, Outlook and Internet; understanding of bookkeeping concepts
• A good multi-tasker and administrator
• Have common sense; ability to communicate and be adaptable
• Excellent phone manner
• Excellent communication skills, both written and oral
• Highly organised and able to juggle several tasks simultaneously
• Excellent attention to detail
• Friendly and professional manner; confident in working with people at all levels in a company, clients and suppliers alike
• Ability to be discreet and act in a confidential manner
• Previous experience as an office administrator, PA or events coordinator would be advantageous
• Well educated, degree an advantage
• Fluent written and spoken English a necessity: other languages an advantage
• Knowledge of Xero book keeping software an advantage
• Clean DBS check or willing to have one done

General working hours: Monday to Friday 9am to 6pm (flexibility required) Holiday: 28 days paid annual holiday including bank holidays

My client is looking for a fun and dynamic Client Services Executive to join their growing team. The work is very varied and they need
someone who is client facing, flexible, adaptable, well-organised, practical, shows initiative in the face of the unexpected, and possesses excellent IT and communication skills.  They are an award winning Concierge and Lifestyle Management service to high net worth
individuals and corporates.

This role would be suitable for someone with good experience in any of the following:

Concierge & Lifestyle Management
Private PA/ EA experience
Events / Exhibition management experience
Education consultancy
Excellent administrative experience, especially in consumer sector

Responsibilities include:

• Extensive telephone, email and face to face communications with clients and suppliers.
• Multi-tasking and working on varying types of task simultaneously
• Detailed record keeping, electronic and paper
• Sourcing products, negotiating costs and discounts
• Handling confidential and sensitive information
• Setting up and managing diary appointments
• Managing data & researching on the internet
• Using CRM and electronic data management systems
• Planning complex itineraries for travel and events, booking flights, taxis, restaurants etc.
• Organisation of client events, holidays, parties etc.
• Sourcing, investigating and creating proposals and documents regarding nurseries, schools and universities; managing the application process.
• Liaising with education providers to organise client attendance to Open Days, assessments or private tours.
• Trouble shooting and solution finding
• Administration including filing, letter writing, invoice management, answering phone calls, Minute taking (shorthand not necessary)
• Keeping a database of all contacts up to date
• Sending out information to clients and suppliers, developing relationships
• Creating detailed proposals, itineraries, reports
• General co-ordination of day to day tasks
• Managing staff – both internal staff and external contractors
• Assisting with marketing including adverts, writing articles for various media, running campaigns on social media and other including contributing ideas for the online PPC campaigns
• Managing, administering and keeping records of expenses, time and budgets
• Working on HomeMaker & relocation projects as required
• Working in our offices, remotely and at clients’ homes and offices
• Travelling as required, UK (possibly overseas)

Skills & Qualifications required:

• An excellent multi-tasker and administrator
• Excellent attention to detail
• Have common sense; ability to communicate at all levels and be adaptable
• Excellent phone manner
• Excellent communication skills, both written and oral
• Highly organised and able to juggle several tasks simultaneously
• Friendly and professional manner; confidence in working with people at all levels in a company, clients and suppliers alike
• Ability to be discreet and act in a confidential manner
• Previous experience in an office environment where daily multi-tasking is required
• Ability to stay calm and focused under pressure and to be solution orientated
• Experience of managing a team advantageous
• Advanced level of Word, Excel, PowerPoint, Outlook and Internet
• Social media knowledge, skills, management; systems knowledge an advantage
• Well educated, degree an advantage
• Fluent written and spoken English a necessity: other languages an advantage
• Driver an advantage
• Clean DBS check or willing to have one done
• Checkable references
• High level of personal presentation
• Usual Hours – Monday – Friday 0900-1800 hours
  Holiday – 28 days per annum including bank holidays
  Pension
  Healthcare

Accounts Assistant : Richmond – £19k-£24k

A great opportunity has arisen to work for a leading real estate company in Richmond.
This is a full time position, working from 9am-6pm, Monday to Friday

The Role: 
Reporting directly to the Accounts Manager you will be responsible for:
 

• processing rental payments, contractor payments and chasing rent arrears making PDQ Payments
• Banking Cheques
• opening and organising the departmental mail
• answering phones
• helping with any account queries.
• You will be working alongside a Junior accounts assistant and will from time to time have to help train them.
• This description is a guide and is by no means exhaustive as additional tasks may be required.

 
Essential: 

• Exceptional Customer Service Levels
• Computer literate
• Data entry experience
• good eye for detail
• ability to handle complaints and solve problems.
• GCSE Maths and English grade C and above is essential

Desirable: 

• Previous experience in accounts
• previous experience in a property sector.

 
We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion. 

A leading construction supplier in the UK require an Area Sales/Key Accounts Executive with an experience of the construction industry for an exciting new position that has opened due to the growth of our company. They are looking for a tenacious and motivated candidate to join a dynamic team working on various projects ranging from increasing sales form existing customer to setting up new accounts within a given area.

Duties

• Business development to bring on new accounts with repeat orders
• Looking after existing key sales accounts
• Negotiating prices
• Hitting target and working to KPIs

Ideal Candidate

• Minimum 3 years of previous experience within the construction industry
• Experience of working within a sales environment
• Strong negotiation skills
• Ability to work on your own initiative and to targets
• Good communication both verbal and written
• Knowledge of Microsoft Office

Amazing company benefits available – company car, pension, mobile phone, laptop/tablet, quarterly bonus

Legal PA : Wimbledon – £30k-£35k

Lamb Personnel are looking for an experienced legal PA to join our client, a leading law firm, based in Wimbledon.
This role is supporting up to 6 fee earners, including the Head of Department and three other Partners. It is essential that the role holder has supported a team of this size before : one to one PA’s will not be considered.
We are also looking for someone with a legal background and they should ideally have some exposure to Real Estate/ Housing, such as land registry searches etc.

Hours of business: Monday to Friday 9.00 : 17.30. 

 Responsibilities & Main Duties:

The Legal PA’s principal role is to provide the fee earners to whom he/ she reports with the support they need to perform the task of providing legal services to clients and help them maximise the amount of time they are able to spend on fee-earning and other essential non fee-earning tasks by assisting in the management and execution of their day to day workload. 
The main duties of a Legal PA will include, but are not limited to:
 

Document production:

• Checking correspondence, attachments, documents, reports, presentations, faxes etc produced by either the PA and/or Document Production Centre before being passed to the relevant Lawyer and undertaking basic/minor amendments if/where appropriate;
• Typing of urgent correspondence;
• Producing and maintaining Excel spreadsheets as required;
• Drafting general and basic correspondence;

Administrative
In conjunction with relevant business support departments, as appropriate:

• Using an effective system such as a to do list/reminders to ensure  task completion
• Managing diaries, ensuring they are up to date and reminding lawyers of meetings etc on a daily basis;
• Arranging meetings, booking conference rooms, refreshments, checking rooms prior to meetings etc and liaising with other attendees, both internal and external;
• Organising travel arrangements, booking and confirmation of reservations and dealing with related invoices;
• Photocopying, printing, organising couriers, sending out of letters, faxes etc;

Communication

• Taking internal and external telephone queries, responding as appropriate and/or ensuring that all messages are passed on in a timely manner ;
• Monitoring post and/or e-mails and dealing with as appropriate and ensuring that all client related correspondence is passed on to an appropriate fee-earner if the relevant person  is out of the office;
• Liaising with business support departments on behalf of lawyers as required;
• Liaising with the department’s absence recorder over any planned absences, arranging cover with HR as necessary and communicating this to the relevant fee earners.

Client relationship management

• Be part of client care team and be familiar with the full range of the lawyer’s contacts/clients
• Entering, maintaining and updating client details and relevant information of the firm’s CRM system;

Financial

• Assisting lawyers in ensuring their time is recorded properly and entered onto Elite on a daily basis;
• Assisting lawyers in the billing and credit control process by liaising with the lawyer and Accounts department, to include the production of standard financial/time reports through Elite;
• Requesting cheques, bank transfers and paying in money received, as appropriate; and

Other duties and responsibilities
In addition to providing support to the fee-earner(s) to whom they report, a Legal PA should also provide assistance to their immediate colleagues in their department and, where practical, other departments.  Team duties will therefore include:

• Assisting others in the department (or DPC team) whenever there is spare capacity or it is evident that a colleague needs assistance with their workload;
• Picking up telephone calls for other members of the department when they are away from their desk;
• Participating in a lunch time telephone rota within the Legal PA team; 
• Working with the PA team to cover PA holidays/ sickness absence etc
• Working effectively with other legal departments and support departments as required;
• And – Any other duties as reasonably requested by a person of an appropriate seniority.

Skills
A Legal PA also has a responsibility to ensure that his or her skills set is up to date and he or she is familiar with the firm’s internal systems and procedures.  This will ensure that he or she is able to carry out his or her role effectively and, where appropriate, discuss any training requirements with the relevant person(s).

• Advanced knowledge of CRM, Microsoft Word, Outlook, Excel, PowerPoint, Visual Files, Elite, Winscribe and the Internet 
• Excellent telephone manner 
• Excellent communication, organisational and team working skills
• Excellent attention to detail
• Robust, flexible and dependable, able to take the initiative and “think outside the box”
• Able to remain calm under pressure
• The ability to work to tight deadlines on a daily basis
• Conscientious, approachable and enthusiastic
• Quickly builds respect and trust

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.