French Speaking Customer Services Consultant: Clonakilty, Ireland : 23,000 Euros

An unusual opportunity has arisen for a French Speaking Customer Services Consultant, to join our client, a well-established, company, with lovely offices, based in Clonakilty, West Cork, Ireland.  The company are a global leader and multinational employer which makes them a highly desirable company to work for. This is a French speaking customer service role, working with tech products and services, including web conferencing platforms, telephony and live web.

Full training up to 6 weeks is given, with additional support after this.
It is important to understand that their office is 35 Miles from Cork City with no great transport links so the you will need to drive or may wish to relocate.

Hours of Business :Monday-Friday, 39 hours per week – with fluency in both English and French (ideally native level).  Hours are spread over a rota and there is flexibility.  Their offices are open from 5am to 10pm. Full, extensive training given and an assistant to support you in the early days

Overall Job Purpose:

The Customer Service Consultant acts as the link between the customer and the organisation by ensuring that customers are satisfied and delighted and so maintain profitable customer relationships; to provide support and care for customers globally and maintain and develop commercial relationships in France.
You will work within and be part of a friendly team to provide and process information in response to enquiries, concerns and requests about products and services and deal with the administration of our customer base. To act as support for the Premium and Developing Accounts team.

This person will be assigned the following objectives:

• Providing and processing information in response to enquiries, concerns and requests about products and services by telephone, chat, emails and social media in French and English
• Provisioning new customer accounts : this can vary from setting up corporate accounts to single users
• Updating customers’ details and maintaining databases
• Gathering all information needed to investigate customers’ complaints and document tickets for investigation. Ensure good communication with customer throughout
• Liaising with internal departments to find solutions for issues the customer may come across, and suggest improvements to our services and tools
• Working closely with the Accounts and Sales department to provide a unified and positive customer experience
• Identifying new leads and account management opportunities
• Managing a portfolio of French customers

Skills & Experience:

• Good communication skills, written and oral
• Language: Fluent in English and French
• Computer literate and open for learning new technology
• Approachable personality and supportive Team player
• Multitasking with great attention to detail
• Ability to stay calm under pressure
• Positive outlook
• Self-initiative and problem-solving skills
• Keep up to date with product changes and personal development : be one step ahead of the game
• Understand the importance of customer experience and exceeding our customer’s expectations

Experience : desirable but not essential

• Basic understanding of conference calling
• Basic understanding of a Hosted Voice service

The company offers:

• A close-knit team in a fun company to work for
• Career opportunities with a leading Global employer
• Great incentives & other benefits

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our client’s requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

Operations Assistant (Secretarial) : Farringdon : Part-Time – £21k-£26k pro rata

Our client, a well established management consultants, is looking for an Operations Assistant to provide the efficient, effective and consistent delivery of the company’s back office support activities during the afternoon core business hours of 1.30pm and 5:30pm, Monday to Friday. Specifically, the Operations Assistant is responsible for the delivery of administrative activities that support the company’s client-facing consultancy. This opportunity would suit a professional with a background in legal, or charity work, although not essential.
Please be aware that this is a home based role

The role holder will need to be a well rounded administrator / secretary PA, with exceptional skills in MS Office, in particular, Word,  Powerpoint and Outlook. You will also need to be flexible, logical and organised with excellent attention to detail. Knowledge of CRM would also be advantageous.

Key Duties:
The Operations Assistant is responsible for:

• Providing secretarial and administrative support to the company’s client-facing consultancy activities
• Assisting with report production and document formatting
• Maintaining up to date and accurate information for operational systems
• Assisting with managing calendars and arranging meetings
• Assisting with data entry, book-keeping and records management processes where required
• Ensuring that intellectual capital such as document templates and reports are accurately filed in an orderly, accessible manner
• Maintaining company library of resources
• Producing the analysis, reports and other information required for the support of the company’s client-facing consultancy activities
• The successful resolution of day-to-day operational issues, insofar as the authority delegated by the Operations Manager permits
• The prompt escalation to the Operations Manager of issues where the resolution requires authority not delegated to the Operations Assistant by the Operations Manager
• Other duties as reasonably required by the Operations Manager and the Partners.

Experience Required:
The Operations Assistant must have:

• At least four years’ experience in an office or administrative capacity
• A high level of proficiency in Microsoft products, specifically
  • Outlook
  • Word
  • Excel
  • PowerPoint
• Fast, accurate, typing skills
• Excellent telephone manner

Ideally, the Operations Assistant would have:

• A high level of proficiency in:
  • MS Project
  • Visio
  • Dynamics 365 .

• Experience of working remotely (e.g from home).

Personal Attributes:
The Operations Assistant must be:

• Organised and efficient
• Self-sufficient, responsible and reliable
• Dependable and honest
• Self-motivated, focused and persistent
• Able to demonstrate excellent interpersonal skills, including telephone manner
• Confident to suggest ideas, solutions and to contribute to the team
• Able to attend to detail and maintain a high level of accuracy in preparing and recording information
• Able to co-ordinate and work on several different activities running concurrently.

The Operations Assistant role:

• Part-time (in which case, minimum 4 hours per day, 13:00/13:30 – 17:00/17:30 or a variation at the discretion of the partners)
• Is permanent
• Is home-based, with attendance at meetings in London and at other locations when required.
• Salary £21k-£25k pro rata, depending on experience

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

The Research Analyst role is focused on international primary and secondary research, including surveys, executive interviews, analysis of data and statistics and report writing. The work is both quantitative and qualitative. The role is varied as you will be involved in reports, consulting, newsletters and conference activities.

Candidates must be fluent in English (essential) : fluency in another language is valuable but not essential.  We regularly use the following European languages: French, German, Italian, Portuguese, Spanish and Russian, and also have an interest in non-European languages including Arabic, Farsi, Japanese, Korean and Thai.

Successful candidates will typically have a mix of strong communication, writing and numerical skills, and the ability to build relationships with research contacts around the world.

You will have significant individual responsibility, while working as part of larger project teams. As you build your career within the business you will gain increased project manager responsibilities. 

This vacancy is ideal for candidates with 2-5 years of researcher, analyst or other post-degree experience.  We are looking for motivated graduates able to work on their own and in teams. You should have a good academic background, an understanding of research and analysis and fluent (native standard) written and spoken English.

An up and coming franchise company within the education sector are looking to recruit a Franchise Support Manager to join their team.  Providing a comprehensive programme with an individual mix of teaching and practice for all to its franchisees, who in turn deliver the programme to children in their local area, this is a great opportunity for someone with experience within the franchise industry.

SUMMARY OF POSITION

With a network of around 20 franchisees in the UK and some overseas, it is becoming increasingly important to have a carefully planned and co-ordinated system for day to day and longer-term support. My client would like to fill this role with a candidate who is specialised towards franchisee liaison, so are looking for a person with specific experience in this field.

Whereas the role is initially part time, the plans for the remainder of 2019 would see a further six franchisee enter the network (with three already appointed this year). Further goals for 10-12 new franchisees per year would rapidly see the role expand to full time, with the possibility of further staff recruitment to be in support of the role.

There is scope to increase responsibility as the network grows and they are actively seeking people looking to work as part of a growing business and to be interested in a key role within it.

DUTIES AND RESPONSIBILITIES:
Customer (franchisee) support

• Be the first point of contact for franchisees, handling their enquiries or passing tasks to other team members for completion
• Ensure all franchisee support is planned and documented
• Manage franchisee communication, including creating regular posts on Workplace (key communication tool)
• Organise regional meetings and assist with the organisation of the annual conference

Administration (until such time as a member of staff can be appointed to specialise in this area)

• Document all internal processes to ensure an up to date online resource of how the business operates is permanently available (process started but requires regular maintenance)

• Liaise with suppliers (such as designers) to ensure franchise-appropriate merchandise/literature is correct and sent out when requested
• Respond to and action orders from the online shop (until such time as more staff are required to fill the admin roles)
• Ensure the website and other online listings are kept up to date
• Process monthly reports from franchisees
• Organise starter kits for new Franchisee owners
• Update the relevant social media sites with appropriate content

There is also scope to get involved with franchisee training and field support, for the right candidate.

Graduate Scheme / Clinical Associate : Pharmaceutical Sector : Leatherhead – Up to £30k
 
Our long standing client, a leading pharma company, based in Leatherhead are on the hunt for graduates to join their team, to work in different areas and learn from scratch across different departments in-house. 
 
You will need to come from a science background and be qualified in with a science, biomedical, pharma science or business degree.  This would suit a person who has decided that a career in a lab is not for them, or a nurse looking to move into a different area.
 
This position is administrative, around clinical trials and there is a great deal of data work attached to the role. The idea would be after considerable training, this will spring board you into a more senior role within the clinical department.
 
The key to being successful in the selection for this scheme is to have the following:
 

• A positive attitude, where you are hungry to learn everything about the business and develop your skills from there
• It would be desirable if you had a year or two working experience
• Maintain a current awareness of all applicable and relevant ethical and regulatory requirements
• Ability to plan, organise, track and follow-up activities to meet agreed timelines
• effective time management of multiple tasks  
• Ability to create and maintain relationships with internal/ external parties
• Ability to work in a team environment
• Ability to source information, research skills
• Problem solving skills
• Presentation skills
• Excellent attention to detail
• Effective verbal and written communication (i.e. report and documentation writing skills) in English in individual and group settings
• University degree (as above)
• You are a self-starter
• You have excellent administration skills, including MS Office
• It would be desirable if you spoke another Western European Language

 
This is a full-time, permanent position.
Hours of business : Monday : Friday : 8.30am : 5.00pm, Monday to Friday, with overtime as required
 
There is also scope to travel with this role.

PLEASE GET IN TOUCH IF YOU WISH TO SEE A FULL JOB DESCRIPTION AND FIND OUT MORE.
 
We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion. 

Lamb Personnel are representing a client based in Hampton who are looking to recruit a Compliance Coordinator to join their team.  The main duties of the role are as follows:

• The role is designed to assist the compliance team with administration tasks which will ensure that all candidates placed into job assignments are compliant with the client contract, the company standards and any legal requirements
• Operate effectively in a flexible and demanding environment and proactively engage with internal staff, clients and candidates
• Work effectively within a team as well as managing your own workload
• Handle highly complex, sensitive and confidential information
• Liaise with the Recruitment Consultants
• To support the delivery of day to day activities in candidate placements, including training, disclosures, scanning and saving documents, data entry and registration checks

Knowledge, Training and Experience

• Previous experience within an office environment essential
• Working knowledge of Microsoft Office with intermediate keyboard skills
• Good interpersonal skills
• Good administration skills
• Attention to detail
• Be tactful and articulate
• Be persistent, patient and persuasive
• Ability to prioritise workload
• Be able to meet targets and work to deadlines
• To work both independently and as part of a team

Lamb Personnel are looking for an experienced Area Manager to work with a umber of franchises within the London area.  You will be responsible for working closely with staff members within a pre-determined geographical area; supporting them to fully succeed in their business in line with operational qualities and objectives.  you will conduct  regular visits, individual meetings, and various other means of communication, you will provide hands-on and practical support to the franchisee including mentoring, coaching and training them to ensure they exceed their agreed short, mid and long term business plans, including working to agree targets for growth and retention. 

You will also review and provide support and guidance in the assessment of franchisee performance by providing suggestions and advice on how franchisees can manage their centres more productively, whilst resolving any problem areas, assessing market conditions and creating initiatives and strategies to build brand awareness.  You will be able to motivate and promote a culture of self-development, encouraging new ideas and initiatives to guarantee the overall success of the franchisee business.

As well as regular centre/franchisee visits, you will also be required to engage in all other aspects of study centre activities, including but not limited to conducting enrolments, attending and providing support to franchisees at their study centre events i.e. award ceremonies and national campaign initiatives.  You will be accountable and responsible for managing your own geographical area in line with policies, procedures and objectives and to develop, present and implement a full area annual strategy and action plan to senior management and ensure objectives are fully met within the agreed timescales. 

You will need to effectively monitor franchisee centre performance including the conduct of the franchisee, delivery of the Brand and to raise any concerns with the Regional Manager’s attention immediately.  From time to time you may be assigned project work i.e. organising franchisee workshops, meetings and organising and co-ordinating franchisee events on a local and national level such as the franchisee Instructor conference. 

The ideal candidate will be happy to work 35 hours a week (you may need to be flexible on hours), you will hold a valid, full UK driving licence and be educated to degree level.

Recruitment Coordinator : Twickenham : £22k-£24k + Comms

We are looking for 2 x recruitment coordinators to join our client a leading, specialist recruitment company, based in Twickenham area.

This position will suit someone who has proven experience in a commercial environment, preferably with a background in recruitment, although not essential. Strong administration, customer service and negotiation skills are essential, as well as being able to work within a team and autonomously.

Hours of business : Monday to Friday, 8.30-5.00 or 9.00-5.30

The purpose of the role:
The recruitment of candidates into temporary and permanent jobs.
 

Job Summary/KEY RESPONSIBILITIES
 

• The role is designed to place Sub-Contractor candidates into temporary assignments
• To make placements to generate revenue for the company
• To support and help manage the supply chain
• Communication and relationship management with the supply chain
• Operate effectively in a flexible and demanding environment and proactively engage with candidates and Sub- Contractors
• Work effectively within a team as well as managing your own work load
• Handle highly complex, sensitive and contentious information
• Close liaison with the Compliance Team, following strict client and internal guidelines
• Ensure candidates meet the requirements of the assignment
• To support the delivery of day to day activities in 2nd tier candidate placements
• Work closely with the Recruitment Team to ensure job fill rates are met
• Use of the Vendor Management System to manage candidates and make placements
• Receiving and reviewing applications for Sub-contractors
• Preparing CVs and correspondence to forward to clients in respect of suitable applicants
• Offering advice to both clients and candidates on pay rates, training and career progression
• Working towards and exceeding targets that may relate to the number of candidates placed
• To meet the requirements of any contracts, targets or key performance indicators which may be set by clients or the company

Factors
Knowledge, Training and Experience

• Be able to demonstrate career progression to date in a commercial environment
• Previous experience in recruitment desirable but not essential
• Working knowledge of Microsoft Office with intermediate keyboard skills
• Good interpersonal skills
• Excellent written and verbal communication skills
• Be able to cope under pressure
• Good organisational skills
• Good administration skills
• Attention to detail
• Be tactful and articulate
• Be motivated and results driven
• Be able to act quickly and decisively
• Be persistent, patient and persuasive
• Ability to prioritise work
• Be able to meet targets and work to deadlines
• To work both independently and as part of a team

Recruitment Coordinator Salary- £22-24 pa with commission scheme (£2-3k per annum approx.)

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our client’s requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

Technical Draftsman  : Harrow & Wealdstone : Circa £40k

Lamb Personnel have an exciting opportunity for an experienced Technical Draftsman to work for a leading, high end building contractor, based in Harrow & Wealdstone.  
Business hours: Monday to Friday : 8.00-5.30

Main Objectives
Reports directly to the senior draftsman on all design and production matters. Will always adopt the highest level of professionalism to carry out the duties expected. Working to the agreed programme and timetables set by the senior draftsman.
Duties & Responsibilities
The following list of duties and responsibilities reflects the key elements of the technical draftsman’s role only and is therefore not exhaustive:
 

• To have read, understood and comply with company policies and procedures at all times.
• To have read and understood the drawings and specification for any project that you are assigned.
• To carry out site surveys as required for each project.
• To attend design meetings if required for each project.
• To create new site setting out drawings based on site measures.
• To overlay all trades on the drawings to ensure there are no clashes.
• To create new drawings for joinery production.
• To create cutting lists for joinery production.
• To create materials schedules and sketches for any special order items.
• To monitor the clients drawings to identify any variations and report these to the project manager.
• To monitor factory production to ensure compliance to the drawings.
• Respond to design queries from site.
• Respond to design queries from the factory.

Individual Specification
Required Skills, Competencies & Qualities
 

• Teamwork
• Forward Thinking
• Use a common sense approach
• Take responsibility and accountability
• Express an interest to broaden skills beyond day to day responsibilities
• Strong communication skills and attention to detail
• Ability to liaise with individuals within the company and external to the company
• Meet deadlines
• Enthusiastic/ Flexible / Dynamic

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.