Telemarketing Executive – Walton-on Thames – £22k basic + £6K bonus

Are you an outgoing individual looking for your next career opportunity?  If so due to expansion, we are looking for a Telemarketing Executive to work with our client, a well-established energy and environmental sustainability company, based in Walton-On-Thames.

As a Telemarketing Executive you will be responsible for calling prospective clients to generate new business opportunities.  If you are looking to join an organisation that’s fun and busy then this may be for you!

As a Telemarketing Executive, you will be expected to:

• Make calls to establish appointments for the sales team.
• Research potential new clients.
• Keep the Sage ACT CRM database up to date.

To be considered to you must possess the following:

• Excellent verbal and written communication skills.
• An outgoing and positive attitude.
• Able to work in a targeted environment and motivated by targets.
• Have a high level of self-motivation, drive and ambition.

This is an amazing opportunity for someone who is determined, ambitious, confident making sales calls and that are motivated to succeed.

Working Hours:  Monday : Friday – 8.30am – 17.00pm
Salary: £22k basic + £6K bonus

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

Administration Assistant : SW London – £20k

An excellent administrative assistant opportunity has become available to join a professional, supportive and fun team with our client who is a Market Leading Travel organisation.  This is a key role, offering general office and reception support, as well as administrative support to the Client Relationship team.
Hours of business : Monday to Friday 9am : 5.30

Duties include, but are not limited to:

General office and reception support
– Collecting and distributing incoming post and franking outgoing post
– Monitoring and ordering stationery and general office supplies
– Ordering printer supplies and troubleshooting
– Supporting the office and facilities manager with ad hoc tasks
– Answering and transferring incoming calls to the office
– Greeting visitors and dealing with deliveries

Administrative support to the Client Relationship Team
– Scanning and uploading booking forms to our client database
– Inputting data, amending bookings
– Logging client payments and issuing receipts
– Printing and despatching tour and marketing documents
– Compiling data for daily brochure despatch, to be sent to our mailing house
– Removing client details from mailing lists

Requirements:
– Excellent spoken and written English (mother tongue standard)
– Efficient and quick to learn; bright and articulate on the phone; flexible with good attention    to detail
– Preferably some work experience in an office environment

Benefits:
-Salary: up to £20,000 per annum
-Free travel insurance
-Museum membership
-Pension scheme.

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our client’s requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.
 

Design Coordinator : Construction – Harrow – £40k-£45k

Lamb Personnel have an exciting opportunity for a very experienced Design Coordinator to manage the external Design Team in the production of drawings and documents for the design of site developments to an internal brief from the management team, to be negotiated with and submitted to the appropriate local authorities for approval in order unlock and maximise development potential

Duties & Responsibilities:

Responsible for:

Budgets: Consultants Fees and Pre-development Costs

Scope: The role of the Design Manager in an Operating Division is to provide a practical and cost effective technical co-ordinating and managing service. This will encompass site evaluation, managing of architectural and engineering design provided by external consultants, the investigations of any technical problems encountered and provision of economical and viable solutions. This may involve liaison with, appointment of and co-ordination of external professionals. The Design Coordinator is involved from inception to completion

Key Responsibilities:

1. Assessment of potential developments, including site visits with the appropriate members of the management team to ensure the product is suitable for the land (or vice versa).

2. Effective daily management of the ‘Design Team’ (Internal and External) to ensure the provision of required level of services in a pro-active and professional manner to enable other departments to fulfil their role.

3. Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure staff are fully motivated to achieve best performance to meet the company’s needs.

4. Co-ordinate production information to a written programme to ensure company targets are met for a controlled and cost effective finish to the sites.

Acquire the design programme from the appointed professionals, and production of information should be monitored in line with programme and advice accounts dept. to release their professional accordingly.

5. Ensure that correct drawings provided by external consultants are issued to site on a weekly basis.

6. Establish and enforce quality and standards in schemes, Ensure that the scheme designs are checked by external consultants for compliance with CFSH & BREEAM requirements

Maintain the good image of the company. Every week site visit required and produce report of quality and handover the same to the Site Project Manager

7. Ensure that schemes are designed to company standards to suit building, marketing and economic considerations, as well as be competitive in design terms: the schemes are produced within a time limit to suit programme deadlines (Building and Marketing) and must take into account many external factors e.g. Local Authority Planning and Highways Departments, Local Committees, Action Groups and Resident issues as required. Also checked the conveyance plan in line with as built drawing, i.e. Redline, Balcony, Patio etc. 

8. In conjunction with external consultants, develop House Types and new designs as required : sometimes necessary even with a comprehensive standard range, to meet a changing market and planning requirements.

9. Establish good working relationships with Site staff and Department Heads to ensure schemes are constructed as intended and to encourage feedback for inclusion in future schemes to avoid wastage and improve the product. Or suggest alternate same specification research or from your expertise. 

10. Comply with responsibilities as defined in the Group’s Health, Safety & Environment Policy and ensure compliance with the same throughout the team. Monitor CDM Co-ordinator design Risk Register for all the consultants.

11. At all times comply with company policies, procedures and instructions. Any new legislation identified by CDM co-ordinator (words missing please check)

12. Implement new ideas and methods and continue to seek ways of both improving contribution to the organisation’s goals and enhancing the reputation of the company.

13. Develop good working relationships with Local Authorities and ensure knowledge of the peculiarities of the Local Authorities, and knowledge of the many techniques applicable to the Housing Industry to ensure easy approvals and fast, marketable, economic house building.

Working Relationships:

Effective working relationships are an essential part of daily working life.
The focus in this role is both:-
Internal: Colleagues within Operating Division and Group Technical department and Health & Safety team; and
External: Design Consultants, Local Authority department and Local Planning Committees.

For more information, please contact Aimee Weston on 07806 790645 or email: aimee.weston@lambpersonnel.com

We do try to get back to as many of our candidates as we can, however if you have not heard anything within 2 weeks, then please assume you have been unsuccessful.

Business Leasing Coordinator : North Feltham – £21k-22k

Lamb Personnel are looking for an Business Leasing  Co-ordinator to join our client, a busy and well established company, in the transport sector (sales), based in North Feltham (near Hatton Cross tube).
This role would suit a graduate, who has had some experience in the financial services arena, although not essential. Someone who is versatile, analytical and a quick learner.
This position has been designed to give exposure to the company’s entire leasing business. There will be an opportunity to work closely with sales and customer services teams in order to develop your breadth of knowledge in both the sales, customer service and operational areas of the business.

Responsibilities & Main Duties:
The key responsibilities will be to personally deliver an excellent service to customers as part of the Business Services Team.

• Risk administration
• Dealing with new deals (new business)
• Liaising with vendors and assisting them with documentation, to ensure validity
• Giving accurate quotes on HP / Contract Hire and Finance leasing contracts
• Check quotes are compliant with FCA
• Working on in house database
• Liaise with finance department regarding deal pricing and book funds for deals prior to pay-out where appropriate
• Dealing with annual customer and supplier review preparation
• Customer research
• Customer liaison
• Updating service charge rates

Skills, Competencies and Personal Qualities

• Strong commercial acumen
• Driven team player
• Good written and verbal communication skills
• Good proven negotiation skills
• Understanding of financial services products 
• Good knowledge of MS Office
• Highly numerate and practical problem-solving capabilities
• Accuracy and attention to detail
• Good time management, organisational skills and ability to prioritize
• Ability to identify and put forward new ideas
• Willingness to learn
• Act with integrity at all times and embrace the philosophy of treating customers fairly
• Embrace the values of the group leadership model

Personal Attributes:

• Open, responsive and proactive
• Versatile with ability to adapt to any situation
• Sensible problem-solving approach
• Focussed, accurate, patient and attentive to detail
• Capable of taking initiative and working without supervision
• Team player

For a more information on the company and the role, please contact Aimee Weston.
We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients’ requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

Telemarketing Executive – Reading – £20k-£30k + excellent bonus potential – Temp to Perm.

Are you an outgoing individual looking for your next career opportunity and available immediately or on a short notice period?  If so due to expansion, we are looking for a Telemarketing Executive to join this small yet busy, friendly organisation in Berkshire.

Specialising in selling solutions to a wide audience, as a Telemarketing Executive you will be responsible for calling prospective clients to generate new business opportunities.  If you are looking to join a small yet growing organisation that’s fun, busy and offering a solution to a wide audience then this may be for you!

As a Telemarketing Executive, you will be targeted to make outgoing calls to cold and warm leads, identifying decision makers and qualify sales opportunities by making appointments for the Business Development Manager to attend.

This is an amazing opportunity for someone who is determined, ambitious, confident making sales calls and that are motivated to succeed.

To be considered to you must possess the following:

• Excellent verbal and written communication skills.
• An outgoing and positive attitude.
• Able to work in a targeted environment and motivated by targets.
• Have a high level of self-motivation, drive and ambition.

In addition to a competitive salary there is also an amazing commission structure in place.

This role is temporary with the opportunity to turn into a permanent role for the successful candidate. The position is based in Reading with an immediate start.

Salary : £20k – £30k depending on experience + bonus
Hours of work: Monday – Friday 9 – 5.30

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

New Business Consultant – Reading – £24k – £34k + OTE £50k-£70k

Due to expansion, we are looking for a New Business Consultant to join this small yet busy, friendly organisation in Berkshire. Specialising in selling solutions to a wide audience, as a New Business Consultant you will be responsible for calling cold and warm leads to generate new business opportunities. You will also manage and develop a portfolio of existing accounts which will involve attending face to face meetings.

Duties include:-

• Working towards set targets you will be responsible for producing and managing a pipeline of any new and potential business.
• Cold calling prospect clients.
• Maintaining and building long-standing relationships with existing clients.
• Taking part in weekly sales meetings and discussing the sales pipeline and potential business in the future.
• Contributing to ideas and plans that will benefit the firm and the growth of the business.

Skills and achievements:

• Excellent knowledge of Microsoft Office.
• Flawless verbal and communication skills.
• New Business Sales and Account Management experience.
• Proven track record of being in a busy, pressured & target driven environment.
• Experience in cold calling prospective clients.
• Polite and consultative telephone manner.
• Excellent time management, highly organised, focused and motivated.

This is an urgent role and we are interested in speaking to “go-getters” who are self-motivated, highly driven and confident individuals that embrace challenge. We are looking for people with great personalities, that come across friendly and interesting that are also confident with cold calling potential clients as well as being able to build and maintain long-lasting relationships.

Salary: £24k – £34k : depending on experience with a realistic OTE of double basic salary.

Hours of work: Monday : Friday – 5.30

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

AV Technician/Installer – Richmond – £20k-£28k

Well established and highly successful business in Richmond specialising in technology have an exciting opportunity for an AV Technician/Installer to join them. Having built up a fantastic client base with their main focus being on providing excellent customer services you will be responsible for performing successful installations and other duties as directed.

Duties:

• Diligently carry out all duties requested related to installs, including but not restricted to TVs, audio and entertainment, aerial and satellite, multi rooms AV, Sonos, IT networks as directed, wireless access points and all related company engineering or IT needs.
• Ensure all requests are processed and carried out fully.
• Assist in install of access storage systems.
• Ensure the successful delivery of AV projects, including initiation phase, through to the successful conclusion of each and every project.
• Constantly seek to improve processes and client experience and diagnose and resolve any issues that arise.
• Ensure good working knowledge of all systems and processes.
• Assist in store as required, ensuring product knowledge is maintained to and that the back office and store environment is maintained to the highest standard.
• Ensuring all prices quoted are correct, getting back immediately with any customer requests.
• Ensuring that all ordering is kept up to date and that stock management system is updated as necessary
• Responsible for the management of all customer expectation through constant communication and the maintaining of the highest working standards possible, being pro-active throughout.
• Identify install issues and seek a resolution in a timely manner.
• Ensure that all customer briefs are documented and followed ensuring all request information is accurate and followed.
• Deal with all customer enquiries in a professional and efficient manner.

Requirements:

• You must be a good team player, sharing in building a strong ethos.
• Have a “can do attitude’ and always be prepared to go the extra mile for clients.
• Ensure all client SLAs are met and exceeded where possible.
• Manage all stock control as required.
• Always explore any opportunities for cross-selling upselling.
• Monitor and prioritize all jobs according to requests and utilize staff to ensure all deadlines are met or exceeded.
• Ensure a clean, safe and healthy working environment is maintained at all times
• Experience installing technology would be highly desirable
• Must not be afraid of heights!

Hours of work – Monday – Saturday  9.30-6 pm
Salary £20k – £28k + overtime and commission opportunities

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

Customer Services Manager : Richmond : Up to £44k

Overall job Purpose:
To ensure customer satisfaction across all brands and services and maintain profitable customer relationships. To oversee the achievement and maintenance of customer service levels and standards; to identify and implement strategies to improve quality of service, productivity and profitability; to lead and motivate a team of 6 customer services agents; to work with other managers within the company, to share and adopt best practice.

This person will be assigned the following objectives:

• Revising current customer services standard sand SLAs and implementing an appropriate strategy to enable the team to meet customers’ expectations and achieve high customer satisfaction. This includes developing and implementing customer service policies and procedures, as well as assessing the tools and systems currently in place.
• Maintaining a ‘fit for purpose’ Customer Service team by ensuring that product knowledge   is always up to date through training and coaching. The successful candidate will need to learn and understand the various products and services.
• Ensuring the team’s activity levels (call answer time, first touch resolution tickets, etc…) are kept at an appropriate level to ensure SLAs are met. Applying performance management through the use of performance measurement tools and reporting, regular individual performance reviews and individual development plans.
• Identifying strategies to improve quality of service, productivity and profitability through monitoring of customers’ feedback and FAQs. Liaising with other departments when necessary to ensure implementation of said strategies.
• Working alongside the Operations and Development teams in case of incident. Handling customers’ communications until a full and satisfactory resolution has been achieved. This also applies to non-critical incident and requires keeping a close eye on customer-affecting issues and getting involved in the prioritisation of incidents.
• Directing the daily operations of the customer service team, from rotas to handling complex and escalated customer service issues, through providing support when necessary and working out commission and rewards plans.
• Providing strong leadership to the team for which you have responsibility. This to be done by leading by example, both internally and externally, setting clear goals and expectations, providing regular and clear communication between senior management and the team and acting in a professional manner at all times.
• Working to understand what motivates each individual within your team and putting appropriate measures in place to ensure high morale is maintained across the team as a whole.
• Providing accurate, timely reporting to Senior Management as required.
• Taking personal responsibility to remain up to date and informed regarding company products and services, market knowledge, industry trends and competitors.   
• Representing the company and its interests in a professional manner at all times.

Skills & Experience:
 
A caring attitude

• Demonstrated record of customer-centricity.
• A passion for helping others.
• Excellent communication skills (for internal and external relations).
• Pro-activity in assessing potential weaknesses and solving them.

Managerial Skills : Leadership is Key

• Leading by example and coaching are key strengths required for this position.
• Ability to motivate a Customer Service team in order to ensure profitable relationships with customers as well as with other departments.
• Excellent communication skills (for internal and external relations).
• Pro-activity in assessing potential weaknesses and solving them.

Knowledge

• Knowledge in customer service tools and best practices is a must
• Good knowledge in telephony services is required
• Extensive knowledge collaborative tools
• The ability to learn products fast and dispense knowledge 

Autonomy

• Ability to prioritise, respond positively and show leadership when under pressure
• Self-driven, motivated, high work rate, office based but has ability to work remote as needed.
• Passion and commitment to customers and making the business successful
• Other Skills:

                              The ability to multi-task
                              Adaptable to change
                              Dynamic
                              Excellent follow up skills
                              Goal and action orientated 
 
The company are not a one-dimensional place to work. Sometimes they are very serious, because they take their business seriously. Sometimes they’re playful, because they have so much fun with what they do. A few things they consistently focus on are: 

• Customer focused
• Product innovators
• Tight-knit teammates

We offer you:

• Competitive salary& other benefits
• Career opportunities with a leading Global employer

For more information, contact Aimee Weston
We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.