Director of Digital Strategy, Education – Kingston £45k – £50k

Lamb Personnel are looking for and experienced digital marketing strategist and marketeer to join a private school based in Kingston.  We are looking for someone to start in July and the school is seeking a creative, analytical team player who brings experience working in digital communications, ideally in higher or secondary education.
This is a full-time, permanent position

Purpose of the role and key accountabilities:
This individual possesses demonstrated innovative and effective digital strategies and has an understanding of on-line user experience and digital best practices.  In addition, the ideal candidate has knowledge of content management and learning information management systems and understands how they integrate with web sites, apps, and other digital media.
Complementing the strategic side will be an equally compelling and committed attitude toward students, prospective families, faculty and other community members.
Excellent organizational, writing, graphic design skills should be supported by a detailed understanding of the current issues in digital and social media, including those related to acceptable use, GDPR, and other best practices as they relate to schools and the organisations ethos.
To ensure the School’s digital marketing contributes effectively to relationships with many stakeholders of the community including students, parents, alumnae, faculty, staff, Board Members, agents, collaborators.
To ensure the quality and quantity of digital content and selection and usage of platforms are optimised and that the School’s digital presence is dynamic, mission-driven, up-to-date, and immediately responsive to a diverse group of stakeholders.
To produce attractive and appropriate content for web and social media platform that includes and celebrates the student experience.
To promote, celebrate and further shape the School’s brand and identity in collaboration with the School Leadership team and Board of Governors.
To coordinate with leaders and managers across the School to ensure consistency and accuracy in design, message, relevance, and style of message for website and other school publications
To coordinate Media outreach and crisis management planning as needed
To enhance the School’s range of message placement by studying analytics to inform content and future development of website and social media platforms
To ensure maximum use of website and optimisation of linkage between it and LMS (I-SAMS), apps, and other platforms in the future.
To support the Development office and coordinate with Admissions and Alumnae events in key locations to be determined by School Leadership team.

Qualities of the Ideal Candidate:

Exemplary communication—both written and spoken-including confident presentation skills and being able to handle difficult issues with tact and diplomacy
Excellent attention to detail
Excellent judgment under pressure when to make own decisions and when to consult with other senior staff
Excellent planning and organizational skills
Ability to prioritise a demanding workload and respond flexibly to arising situations
Proactive, with ability to work independently and as a team
Experience working with external suppliers and colleagues in a cooperative way
Self-motivated with a genuine passion for the School’s mission and product

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

Customer Services Representative : Richmond – £20k-£22k 

Lamb Personnel are looking for an Customer Services Representative, to join our client, to join our client, a well-established, vibrant company, with lovely offices, based in central Richmond.

Overall job Purpose:

To act as the link between the customer and the organisation by ensuring that customers are satisfied and happy with our service, so maintain profitable customer relationships.
To provide support and care for customers and develop commercial relationships.
To provide and process information in response to enquiries, concerns and requests about products and services and deal with the administration of customers and customers’ accounts.

This person will be assigned the following objectives:

• Providing and processing information in response to enquiries, concerns and requests about their products and services by telephone, chat, emails and social media
• Provisioning new customer accounts : this can vary from setting up large corporate accounts to single users.
• Updating customers’ details and maintaining databases.
• Identifying new leads and account management opportunities.
• Gathering all information needed to investigate customers’ complaints and document tickets for investigation. Ensure good communication with customer throughout.

Skills & Experience:
Organisation

• Methodical and thorough approach to work.
• Excellent attention to details.
• Ability to stay calm under pressure.

Literacy

• Impeccable grammar and spelling.
• Competent keyboard skills.
• Good knowledge of Microsoft packages

Autonomy

• A desire to show initiative.
• A great team player.
• Good communication skills.

Benefits:

• A close-knit team in a fun company to work for
• Career opportunities with a leading Global employer
• Great incentives & other benefits

For more information, please contact Aimee Weston on 07806 790645 or email: aimee.weston@lambpersonnel.com

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

We are looking for a part-time or full-time pharmacy dispenser for our client who is a popular pharmacist in Farnham (Surrey) at the heart of the community;

You will report to the owner who is a kind and friendly individual and a respected member of the community. 

This role can be full-time, or part-time, depending on your flexibility and preferences.  This is a temporary 6-month position.  

In this role, some of your duties may include proactively offering customers a full customer service that finds them a solution suited to their particular needs, making sure all customers and patients receive safe and accurate advice, whether it be with the supply of over-the-counter (OTC) medicines, dispensing of prescribed medication, or additional pharmacy services. identifying and putting into practice measures that help our pharmacies adopt a culture of safer care and assist the pharmacy managers, or pharmacist in fostering strong partnerships with the neighbourhood GP office and other healthcare providers.

You will get training to acquire the necessary credentials and experience, but this post is also accessible to unqualified trainee candidates.

If you feel that you may be suited to the role and would like to apply, please send your cv though, and if deemed a good fit for this position, someone will be in touch very soon.

We do try to get back to as many applicants as possible, however, some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our client's requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities.

Account Manager/Team Leader required for a rapidly growing, highly successful family business, based in Aldershot, Hampshire.

You will thrive in this role if you are obsessed with customer satisfaction and that is the minimum you seek from your team.

As an Account Manager/ Team Leader you will be joining a business which believes its employees are the driving force behind the company. To lead your team to success you will be required to: ? Assist the Senior Account Managers and Customer Service Manager in the day to day operations; ? Proactively manage own workload, working towards any targets given; ? Communicate and collaborate with other departments to ensure customer specific requirements are met; ? Ensuring complaints and ensure they are addressed quickly and consistently; ? Prepare for and participate in the weekly meetings to go through credits and complaints; ? Work closely with the Senior Account Manager to ensure customer accounts remain within terms; ? Work closely with existing and new customers, building face to face relationships, maximising sales opportunities via outbound and inbound telephone calls; ? Ensure that each customer receives outstanding service by providing a friendly and professional environment; establishing rapport and maintaining solid product knowledge; Assist with challenging client requests or issue escalations as needed; ? To assist in the day to day duties of the Customer Services tasks and objectives.

This role is for you if you: ? Are tech savvy, able to work with excel and comfortable using video technology to interact with customers and employees; ? Have strong interpersonal skills to develop rapport and build relationships with new/existing customers; ? Methodical approach to your work ensuring high accuracy of right first time ? Proven work experience as an Account Manager, Key Account Manager and managing/leading a team ? Have an excellent command of written and spoken English; ? Put the customer at front of mind when making your decisions; ? Live within 45 minutes of the HQ, Aldershot Hampshire

Monday to FRiday, 8:30am-5:30pm

Part-Time Assistant : Richmond – £12.50 per hour : 20 hours per week

Our client, an established coach and author is looking for a part-time assistant to manage her diary and busy schedule.  This will be starting at around 20 hours per week and it would be ideal if the hours could increase over time.  This will be working from her home in Richmond and also premises in Chiswick.

Key duties include:

• Dealing with all incoming emails.
• Extensive diary management
• Taking bookings
• Dealing with phone enquiries, advising on rates, upcoming events etc
• Speaking directly with her clients
• Advising our client on what you arrange and making sure she is one step ahead by setting reminders.

This role would suit someone:

• Who has excellent English language skills (or even a qualification)
• Is a self-starter, with the ability to organise other parties easily and multi-task
• Have an interest or background in Media
• Have excellent I.T skills
• Are flexible.

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion. 

Team Assistant required for successful business in Twickenham on a full-time, permanent basis working Monday to Thursday 8:15am-5pm, Friday 8am-3pm.

Responsibilities and duties for the role will include:

• Meet and greet visitors and offer refreshments

• Main contact on switchboard and reception : ensure telephone cover at all times

• Administration

• Type letters in Word and occasional Powerpoint presentations

• Maintain meeting rooms booking logs (clear up rooms after use)

• Distribute faxes and ensure enough paper in photocopiers/printers every morning

• Order and maintain stationery supplies

• Frank the post every afternoon ready for collection

• Book couriers and occasional hotels and flights

• Organise company social events with EA

• Open, stamp and distribute post each morning

• Unload/Load dishwasher each morning and evening

• Maintain office suppliers of tea, water, coffee, milk and fruit

• Liaise with outsourced cleaning company and landlord as necessary

• Keep stationery and archive areas tidy

• Ensure office environment is clear and clutter free

• Pro-active assistance with other team members : help with filing and other duties as required

• Liaise with suppliers

• General office administration

• Archiving and record management

Key Attributes / Skills:

• Flexible and ‘can-do’ attitude

• Pro-active to seek improvements and assist colleagues

• Friendly personality and desire to work in small team as part of global group of companies
• Good working knowledge of Excel
• Capable in Word and Outlook
• Articulate, and good written communication
• Attention to detail and accuracy
• UK driving licence

We have an opportunity for a Finance Assistant with at least 1-2 years of relevant experience. 

Core Responsibilities 

• Invoice creation for international clients and global partner firms
• Consolidating partner invoicing for global engagements
• Dealing with UK and overseas suppliers and partners
• Bookkeeping
• Preparation of financial reports for management accounts
• Assistance with fee proposals and liaison with overseas partner firms

Person Specification

• 1-2 years experience 
• Knowledge of Quickbooks preferable 
• Be able to work to strict deadlines
• Be a team player
• Good communication 
• A proactive individual
• Inquisitive and appetite for learning

We do try to get back to as many applicants as possible, however, some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our client's requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion