Marketing Executive : Richmond – £25k – £30k

Lamb Personnel are looking for a Marketing Executive, to join our client, a well-established international company based in central Richmond.
This is a Monday : Friday position, working 9.00-5.30

KEY RESPONSIBILITIES:

Reporting to the Marketing Manager, the Marketing Executive will be key in assisting the marketing team in delivering the implementation and optimisation of the company CRM strategy. It is mandatory that you have Salesforce Exact Target experience

• Contribute to, and support in delivering the customer marketing strategy.
• Assisting the Marketing Manager in managing all email execution and planning.
• Employ a strategic approach to the customer database through the use of segmentation.
• Develop a test & learn plan for optimising targeting, creative and CRM messages. Understand how to report and validate the results, and how to act upon the findings.
• Be responsible for developing and continually improving internal and customer facing collateral.
• Good understanding of the company’s customers and assist in carrying out relevant market research projects.
• Support in planning the launch of new products and releases to achieve product goals.
• Assist in the delivery of campaigns both internally and externally to increase awareness and generate demand around different offerings.
• Assist in any other relevant tasks as directed by the Marketing Manager
• Reporting, analysis and measurement of campaigns

SKILLS & EXPERIENCE:

• Pro-active and self-starter
• Impeccable communication skills: writing and presentation
• Experience of working in a fast-moving environment with competing deadlines and priorities
• Extensive experience in a similar CRM focused role
• Solid analytical and reporting skills
• Experience using one or more of the leading email service provider
• Highly organised and exceptional planning capabilities
• Basic HTML knowledge would be beneficial
• Excellent copywriting skills
• Excellent attention to detail

PERSONAL CHARACTERISTICS:

• Self-motivated and ability to achieve deadlines and work independently with the ability to make things happen
• High attention to detail
• Customer focussed
• Solid communication skills and team-working capabilities
• Strong personal leadership skills
• Creative and curious, enthusiastic and fun to work with

This is a fantastic opportunity for a dynamic professional Marketing Executive to join a busy Marketing team in the technology marketplace. We are looking for someone who is bright, passionate and ambitious about growing and developing within the company.

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

Sales Assistant – Richmond – £15k – £18k

Well established and highly successful business in Richmond specialising in technology have an exciting opportunity for a Sales Assistant to join them. Having built up a fantastic client base with their main focus being on providing excellent customer services you will be responsible for ensuring all customers experiences are enjoyable and the start of long term relations.

Duties involve:-

• Meet and greet all customers into the store in a friendly and professional manner.
• Manage all incoming calls and emails and deal with any enquiries or quote requests.
• Create and manage schedules for other team members efficiently.
• Ensure that all invoicing is done correctly and to the highest standards.
• Manage customer expectations through constant communication whilst maintaining the highest working standards possible
• Ensure all customer briefs are documented and followed correctly.
• Ensure the store is clean, attractive and displays are eye catching, at all times.
• Learn and understand product range to facilitate sales ability.
• Manage the schedules in an appropriate and efficient fashion.
• Sell and assist in shop as required.
• Ensure that all systems function appropriately and that any agreed SLAs are being met.
• Ensure a clean, safe and healthy working environment is maintained at all times.

We are interested in speaking to candidates who are interested in a career in retail, enthusiastic, eager to learn, hard working, interested in technology and looking for an exciting new challenge. Career progression is also on offer for the right individual.

Hours of work will be Monday – Friday 9am – 6pm, however, you may also be required to do occasional overtime.

Salary on offer ranges between £15k – £18k + 20 days holiday and monthly bonus.

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.
 

Sales Agent (Insurance) 

Salary £21,000-£25,000 (plus uncapped commission, OTE £50,000)

We have a fantastic opportunity with one of our clients who are a well-established and reputable company to work with based in Twickenham.  This role is a permanent role Monday – Friday

Snapshot of the responsibilities

(Full job brief shared in due course)

• Internal Sales Position – working across insurance products
• Inbound calls from customers looking to buy motor insurance
• Outbound calls on warm leads
• You must be able to close sales to generate and maximize revenue while providing a high-quality, positive sales experience to prospective customers
• You will conduct in-depth fact finds to uncover material facts, offering the most appropriate products
• Objection handling key to this role
• You will be required to meet and exceed realistic sales goals
• Working to deadlines you will also be required to liaise with our internal underwriters to provide the best quote to our customers
• Opportunities to lead a team in the future

Personal Attributes and skills

• Excellent verbal and written communicator
• Excellent interpersonal skills
• Good knowledge of MS Office
• Good administration skills
• Good time management and organisational skills
• Ability to work under pressure and on own initiative

Skills and Experience 

• Telephone sales experience of outbound and inbound sales 
• Excellent communication skills, both written and oral
• Experience with Word and Excel
• Team player with the ability to flex requirements to meet the needs of the business

Salary and benefits:

• Uncapped commission structure; salary ranges from £21,000 to £25,000 base
• Generous uncapped commission structure provides OTE £50,000
• Employee support and cycle-to-work initiatives
• All English bank holidays in addition to the yearly vacation of 21 days
• Lovely modern offices
• Opportunity for progression

If you feel that you may be suited to the role and would like to apply, please send your cv through, and if deemed a good fit for this position, someone will be in touch very soon.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities.

We are excited to announce a new opportunity for an experienced Client Services Administrator to join a prestigious consulting firm located near Richmond Upon Thames

This role is  8.30 am – 5.30 pm and pays 25-30k PA depending on experience. 

Our client who is experiencing an exciting period of growth offers a range of consultancy services to large and multinational organisations and works with many know blue-chip names. Although the team is still relatively small, this role will play a pivotal part in the business's overall mission. 

In order to ensure the efficient and effective completion of the projects, the Client Services Administrator will be accountable for project administration, active communication with the project's various stakeholders (client administrative contacts, consultants, venues, etc.), diary management and scheduling pertaining to projects, and project tracking.

This role will have the scope to transition into a client services manager role in the future, so it would probably suite candidates with an ambitious career outlook. 

A snapshot of the skills and experiences required:

• Upkeep customer information in internal systems, on the CRM platform, and in project documents
• Coordinating meetings with internal coworkers and clients
• Scheduling events on the calendar and planning travel as needed
• Coordination and management of the logistics
• Scheduling and attending meetings relevant to projects, including preparation and record-keeping
• Additional administrative activities, such as scanning, printing, and binding presentations.

Personable Qualities and Skills

• Previous office/administrative experience.
• French, or any European language, is preferred.
• Although not required, professional services sector experience is useful.
• Excellent command of both written and spoken English Proficient in Excel, Outlook, PowerPoint, and Word
• Use of email marketing campaigns and survey tools, such as Survey Monkey or Mail Chimp, is beneficial
• Highly organised and effective
• Ability to work in a systematic and timely manner on a variety of projects and programmes for clients.

If you feel that you may be suited to the role and would like to apply, please send your cv though, and if deemed a good fit for this position, someone will be in touch very soon.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities.

Business Services Coordinator required for financial services business in Central Richmond. The office is busy and open plan, and the environment friendly & professional.

The main duties will include: Business Administration, Risk administration, codes, updating data, invoice runs, handling requests, calculate settlements, registrations of charges, managing lease / hire purchase Admin, chasing insurance certificate renewals, managing the reconciliation and payments, assisting the Customer Services Co-ordinators with  title clearance, copy documents and any other necessary tasks, assist with distributing post, franking post and travel bookings and document scanning/archiving.

Skills, Competencies & Personal Qualities required:

Excellent verbal and written communicator

• Excellent interpersonal skills
• Good knowledge of MS Office
• Good clerical skills
• Good time management and organisational skills
• Focused on providing excellent service to internal customers
• Ability to work under pressure and on own initiative
• Makes work a pleasant environment
• Problem solving
• Ability to identify and put forward new ideas for improvements
• Methodical and attention to detail
• A team strong team player
• Pro-active and willingness to be flexible in work required
• Conscientious and open to suggestions/ideas
• Willingness to learn
• Must be committed to and demonstrate Company values particularly relating to levels of professionalism and teamwork.
• Act with integrity at all times and embrace the philosophy of treating customers fairly

This is a full-time role working Monday to Friday, 9am to 5pm.

Home Insurance Executive

Salary: up to £26,000

We have a fantastic opportunity with one of our clients who are a well-established and reputable company to work with based in Twickenham.  This role is a permanent role Monday – Friday

Snapshot of the responsibilities

(Full job brief shared in due course)

• Field incoming calls from potential and current clients in order to provide quotes and set up coverage.
• Making outbound calls to clients who have indicated interest through a variety of introducers in order to provide quotes and set up coverage.
• Providing current customers with great customer care and ensuring that any policy inquiries are handled in a timely and professional way.

Personal Attributes and skills

• Excellent verbal and written communicator
• Excellent interpersonal skills
• Good knowledge of MS Office
• Good administration skills
• Good time management and organisational skills
• Ability to work under pressure and on own initiative

Personal Attributes:

• Open, responsive and proactive
• Sensible problem-solving approach
• Focussed, accurate, patient and attentive to detail
• Capable of taking initiative and working without supervision
• Team player

Salary and benefits:

• Uncapped commission structure; salary ranges from £21,000 to £26,000 based on experience
• Programs for employee support and cycle-to-work initiatives
• All English bank holidays in addition to the yearly vacation of 21 days
• Lovely modern offices
• Opportunity for progression

If you feel that you may be suited to the role and would like to apply, please send your cv through, and if deemed a good fit for this position, someone will be in touch very soon.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities.

Our client – an upmarket private medical practice based in West London has a requirement for a talented Practice Manager to join the team.

The primary focus of the job is to ensure that all practice policies and procedures are adhered to by the staff on an ongoing basis.

A major focus of this role is to ensure the smooth running of the business, and compliance to the high standards that the practice strives to maintain. 

Some Core Responsibilities

• Public relations and patient management
• Creating a great client experience 
• Plan diaries, patient treatments and general client enquiries
• Health & Safety 

Snapshot Of Management Responsibilities

• Arrange to see new clients away from a surgical environment, and discuss their treatment options before the patient sees a specialist
• Meet clients after the appointment with the specialist and arrange follow up appointments, take payments and discuss consent
•  Maintain accurate records of all conversations with clients
• To be available to clients who wish to discuss treatments
• Provide social media support as required
• Host open evenings and be available to discuss treatments with current and potential clients
• Monitor report and carry out effective recalls for clients at appropriate intervals
• Take before and after photographs of clients
• Interview and record interviews with clients
• Ask for testimonials
• Manage Practice KPI’s
• Ensure that all monies received by clients are banked into the business account daily??????
• On-going research and evaluation of new technologies for the business
• Carry out full reception duties as and when required
• Ensure client records are accurate and current

Other important tasks 

• Lead by example and motivate all the staff to work as a team and in accordance with the policies of the practice.
• Advertise for new team members, draw up shortlists and interview candidates.
• Set up and maintain personnel files.
• Monitor and record holiday and sickness time.
• Ensure sufficient cover is available for holiday and sickness by creating weekly rotas for the practice.
• Ensure staff records are kept up to date.
• Ensure that adequate levels of staff are available at all times.
• Ensure staff are fully trained on all systems and the training is updated as and when required.

Summary of the requirements for employment and health and safety 

• Understand the employment legislation, Health and Safety at work act and industry guidelines.
• Ensure the practice security is maintained at all times.
• Regularly review hygiene procedures in the practice and take appropriate action 
• Ensure clinical waste procedures are followed in accordance with industry guidelines
• Ensure fire procedures are carried out by all staff.

(A full outline of the role will be shared with suitable candidates in due course). 

If you feel that you may be suited to the role and would like to apply, please send your cv though, and if deemed a good fit for this position, someone will be in touch very soon.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities

Head of Marketing : Surbiton – £75k-£85k

Head of Marketing position available with our client who is a fast growing, innovative B2B organisation working in the technology space.

This position is a key role in the organisation and pivotal to the organisation’s global growth over the short, medium and long-term (25-50 million and beyond). You will have the opportunity to set the high-level marketing strategy, plan and execute the strategy via the various channels and resources at your disposal.  You will have the remit to increase your team size over time, as well as leveraging existing and new technologies in order to achieve the organisations marketing goals and lead the business through its next stage of growth. Your responsibilities will cover the full spectrum of marketing, including PR, branding, advertising, social media, e-commerce.

Key Responsibilities

• Set the high level marketing strategy.
• Plan, manage and execute successful multichannel campaigns.
• Build and enhance the organisation’s brand(s)
• Reporting to the board on all of the activities and campaigns.
• Plan, manage and execute the digital, ecommerce and retail strategy.
• Effectively manage the marketing budget.

Attributes and Skills

For this Senior Marketing role, we are seeking an individual who combines their marketing savvy with great communication skills, is results driven with a strong people-centric ethos. Experience in B2B Technology Marketing is essential, and someone who is strong at analysing and reporting across different streams of marketing data.
To be successful in this role you will need to have a proven track record of delivering significant improvements to an organisation’s Marketing function, leading to an increase in sales revenue.  You should be able to drive strategic plans from ideas to reality covering the entire marketing mix including PR, Advertising, Events, Communications, Branding etc.
Essentials

• Proven track record of successfully leading the marketing function in a mid-market technology organisation and driving growth in organisations (15-50 m revenue)
• Ability to focus and thrive in a fast paced, dynamic and sometimes stressful environment.
• Strong understand of marketing technology, channels and strategies.
• Related University Degree.
• A people’s person with natural leadership ability.

If this sounds like a challenge you’re ready to explore, please submit your resume by following the instructions below.
A cover note is not necessary, but if you do include one, please outline in a concise one pager, why you feel that you are the right person to be hired for such a role.

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our client’s requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

Lamb Personnel is an equal opportunities Employment agency and will treat every applicant in a consistent, equal and fair way.

Our client an upmarket private medical practice based in West London has a requirement for a Front of House Coordinator to join the team. 
This position will be the first point of contact, for the practice so it's important that the right candidate for this position is a polished communicator, who can greet clients warmly, 
and engage with them calmly, in a prompt manner. This role will include face to face and telephone interactions mostly, with some online communications. 
It's important that you have previous client / customer-facing experience, however, it would be ideal (although not necessary) if you have previous medical /patient experience also. 
The right person for this position needs to have strong time management skills, with the ability to seamlessly schedule and follow up on existing patient treatment plans, and clearly communicate with the team, on proposed treatments, pricing etc. There will also be some interaction and engagement with external suppliers with light management of the relationships. 

Summary of the skills and experience required / but not limited to

• Organised, calm, professional with good time-management skills
• Driven and confident approach when engaging in conversation
• Ability to build relationships and overcome obstacles reliably and takes the initiative
• Good communicator, both face-to-face and written
• Enjoys meeting people and dealing with patient queries
• Experience in maintaining patient record systems
• Excellent English / Polished Communicator 
• Enjoys working in a team

If you feel that you may be suited to the role and would like to apply, please send your cv though, and if deemed a good fit for this position, someone will be in touch very soon.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities.