Experienced and motivated Customer Service Executive required to join our client who is a fast-growing UK online retailer. 

Working Monday to Friday, 9am to 5:30pm, within a friendly, professional and ambitious team!

Responsibilities:

• Ensure you deliver the defined customer experience and service and are an expert on their products
• Undertake all Customer Service processes, ensuring 100% accuracy and compliance at all times
• Handle all Customer Service data and systems ensuring 100% accuracy and compliance at all times and suggesting and implementing improvements
• Log all customer interactions in associated Service and Support System

Experience:

• 1+ years of expertise in the Customer Experience & Service field with demonstrated success in delivering an exceptional level of customer service
• Experience working with ECommerce, CRM systems and ERP systems (desirable)
• Industry experience in an e-commerce type company

Skills:

• Commercial in approach with a customer focus
• Strong attention to detail and desire for maintaining quality data and systems
• High emotional intelligence
• Excellent written and oral communication skills
• Good organisational and time management skills
• Team player with a willingness to collaborate flexibly as well as engage with the wider business
• At ease with the fast pace, volatility and competitiveness of retail, approaching with positivity and resilience
• Under pressure remains organised, self-motivated and creative – with an unwavering focus on quality
• Strong computer literacy with a good proven competency in MS Office

Our client is committed to ensuring equal opportunities and fairness of treatment in the workplace for all employees and job applicants. Their aim is to provide a working environment in which people feel comfortable and where everyone is treated with respect and dignity.

If you feel that you may be suited to the role and would like to apply, please send your cv though, and if deemed a good fit for this position, someone will be in touch very soon.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities.

Course Sales Advisor 

This role is primarily home-based, with a couple of days in the Chiswick (West London) office per week.

The hours are 37.5 per week, with some flexibility on start and finishing times. 

Our client is a well-established organisation and a standout market leader in their field.

They now have an opportunity for a Course Advisor to join their team; someone who likes a dynamic fast-paced environment and that thrives working with other people.

A brief overview of the role (a full job description can be shared in due course)

This role will suit an individual who is a quick rapport builder and fast learner. The successful candidate would be responsible for making calls and sending out emails to delegates. Follow up post events and conduct telephone-event enquiries. You will also be handling enrolments/admissions and sales with delegates.

Some important skills you will have

• Ability to build rapport quickly and effortlessly
• Some sales experience
• Great communication skills, both written and oral
• Know how to use a computer
• Excellent time management skills
• Prioritisation skills

• This is a fantastic opportunity for someone who is seeking a new role with an established, but entrepreneurial forward-thinking company.

If you feel that you may be suited to the role and would like to apply, please send your cv though, and if deemed a good fit for this position, someone will be in touch very soon.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities.

Lamb Personnel are looking for an experienced Marketing Coordinator to join our client’s team, – a busy and well-established company based in central Richmond, working 35 hours a week Monday to Friday, 9am to 5pm. (There is flexibility to work from home approx 2 days a week)

This role would suit someone with previous marketing support experience, and the greater role remit will ensure the marketing division communicates as effectively as possible with the various different stakeholders both inside and outside the organisation, this role will also support the wider strategy of enhancing new methods of digital communication, as well as supporting existing more traditional channels. This role is a fantastic stepping stone into other areas/departments within the business.

Responsibilities & Main Duties:

(full job description can be shared in due course)
Assisting with the delivery of marketing activities to support the sales strategy

• Supporting the delivery of communications to external stakeholders.
• Assist with the delivery of regular internal communications where necessary.
• Ensuring all created materials are compliant with corporate branded guidelines
• Supporting various different social media campaigns
• Updating the company’s intranet and internet with relevant content
• General marketing activities in Salesforce.com
• Co-ordinate and prepare presentations/promotional materials for relevant teams
• General administration and other ad-hoc duties as and when required to support the business

Skills, Competencies and Personal Qualities

• Excellent verbal and written communicator
• Excellent interpersonal skills
• Good knowledge of MS Office
• Organisational skills, ability to work on and manage several ongoing projects
  simultaneously
• Good time management and organisational skills
• Focused on providing excellent service to internal customers
• Ability to work under pressure and on own initiative

Personal Attributes:

• Open, responsive and proactive
• Sensible problem-solving approach
• Focussed, accurate, patient and attentive to detail
• Capable of taking initiative and working without supervision
• Team player

Benefits:

• Lovely modern offices
• Fantastic opportunity for progression in your career

If you feel that you may be suited to the role and would like to apply, please send your cv though, and if deemed a good fit for this position, someone will be in touch very soon.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities.

Customer Services Manager – Aldershot – £23K + lots of company benefits 

Our client has a great opportunity for the right person to join their team to be an integral part of a busy, forward-thinking and progressive business. 

Some key responsibilities include: 

• Ensure that customer satisfaction remains a priority with your team. 

• Understand products and the challenges that arise from quality to supply chain delays.

• Ensure a solution-driven approach is applied to all customer complaints with your team. 

• Confidence in handling and managing employee relation matters. 

• Prepare for and participate in the weekly meetings with directors and other stakeholders. 

• Work with departments such as marketing and purchasing to launch new products both internal and external.

• Work with the finance team to ensure customer accounts remain within agreed terms.

• Be the voice of your team in the business.

• You will set the mission for your department, through KPIs and meeting targets. 

• other responsibilities that can be shared in due course with suitable candidates. 

You are probably a good fit for this position if you:

• are tech-savvy, comfortable using video technology
• understand the life cycle of a product and the challenges that arise from supply chain delays
• contribute in decision making with the team’s long-term goals in mind;
• can plan and roll-out processes which include training and looping other impacted stakeholders in the business
• have an excellent command of written and spoken English
• have 3-5 years of experience in a similar management role
• live within 45 minutes of Aldershot 

If you would like to apply for this role, please send your cv by clicking the “apply for this job’ button below and sending us your cv.

Lamb Personnel is an equal opportunities agency welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities. 

Assistant Customer Services Manager – Aldershot – £30K + Lots of company benefits 

Our client has a great opportunity for the right person to join their team to be an integral part of a busy, forward-thinking and progressive business,

Some key responsibilities include: 

• Support the Head of Sales with overseeing the customer service team, training and coaching team members, providing guidance when necessary;
• Assisting the team in their day to day duties,
• Assisting in complaints and working with the team to ensure they are addressed quickly and consistently, a solution-driven approach is always needed.
• Participate in the weekly meetings with the different teams
• Work with departments such as marketing and purchasing to launch new products internally and with customers and the finance team, to ensure customer accounts remain within terms.
• – other responsibilities that can be shared in due course with suitable candidates.

You are probably a good fit for this position if you :

• are tech-savvy, able to work with excel and comfortable using video technology to interact with customers and employees;
• understand the life cycle of a product and the challenges that arise from quality control & supply chain delays;
• contribute in decision making with the team’s long-term goals in mind;
• can plan and roll-out processes which include training and looping other impacted stakeholders in the business;
• have an excellent command of written and spoken English
• have 3-5 years experience in a management role, where the business produces the products it sells
• live within 45 minutes of Aldershot -Hampshire.

If you would like to apply for this role, please send your cv by clicking the “apply for this job’ button below and sending us your cv.

Lamb Personnel is an equal opportunities agency welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities. 

Operations Assistant – Twickenham – £22K (Mon-Fri,9am-5:30pm)

Role Description

We’re looking for a motivated Operations Assistant to join a fast-growing digital business.

The role of the Operations Assistant is to manage the supply chain to ensure successful delivery
of items to our client’s customers, manage stock effectively, and monitor the operations team’s activities
and aid in the development and drive for improvements.

Responsibilities

• Process sales orders activities
• Process supplier invoices and credits
• Process supply chain including inputting all relevant data; proactively managing all orders to
• mitigate delays/ issues, and raise order delay calls
• Manage all stock, non-product and product stock
• Manage all operations inboxes and all relevant queries/ actions relating to these

Skills & Experience:

• Supply chain experience
• Highly disciplined in processing data into systems
• Excellent written and oral communication skills
• Exceptionally process driven
• Strong attention to detail and desire for maintaining quality data and systems
• Strong time management skills and the ability to multi-task and meet multiple tight deadlines
• Strong computer literacy with proven competency in MS Office notably Excel
• Experience working with online and CRM systems
• Industry experience in an e-commerce company desirable

If you would like to apply for this role, please send your cv by clicking the “apply for this job’ button below and sending us your cv.

Lamb Personnel is an equal opportunities agency welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities. 

Office Co-Ordinator role based in Richmond

Office Hours: Mon-Fri, 9 am to 5 pm. £24-26K

The key responsibilities will be to personally deliver an excellent service to internal
customers in our client’s organisation.

General Responsibilities 

• Assist with travel bookings
• Organise business lunches
• Greet guests and provide refreshments
• Assist with setting up of meeting rooms for events
• Managing the ordering deliveries of stationery and office supplies
• Assist with social events
• Upkeep of office equipment
• Managing the office recycling efforts
• Supplier reviews on new or current suppliers
• Managing office security responsibilities passes etc
• Organising tradespeople to come into the office when needed.
• Managing stakeholders eg. Building Facilities Manager/Landlord etc

Required Skills 
– Excellent verbal and written communicator
– Excellent interpersonal skills
– Good knowledge of MS Office
– Good admin skills
– Good time management and organisational skills

Lamb Personnel is an equal opportunity agency welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities.