Front of House Administrator : Richmond – £22k – £24k (Temp to Perm)
 
We are looking for a warm, cheerful personality, to complement the Front of House for a leading communications company, based in Richmond. You will be someone who is well presented, has excellent communication skills and a ‘can-do’ attitude. You will be an important ambassador for the company and a vital member of the team, reporting into and assisting the office manager with the following duties:
 
Key Duties & Responsibilities:
 
Reception

• Answering and forwarding incoming calls in a professional manner
• Meeting and welcoming clients and visitors and ensuring that they are always offered and provided with refreshments and escorted to their meeting room
• Delivering a full meetings service, making room bookings,  parking, transfers, catering, printing of meeting materials, room set up and clearing away
• Proactively ordering, setting up and clearing away refreshments at all client meetings
• Ensuring the receptions area, post room and all meeting rooms are presentable at all times
• Managing parking requests for visitors and staff and maintain a daily schedule
• Maintaining telephone and contact lists for the local office and the wider Network

Post and deliveries

• Sorting, distributing and delivering post and deliveries
• Correctly franking outgoing post
• Managing large mail outs, including printing, collating, envelope stuffing and franking
• Managing all courier deliveries and collections
• Make ad-hoc local deliveries and collections, e.g. lunches

 
Administration

• Being aware of and logging all expenditure for all Facilities requirements and ensuring approval is sought for any purchase outside agreed limits
• Checking supplies, ordering and distributing general provisions such as tea, coffee, milk etc
• Checking supplies, ordering and distributing stationery
• Liaising with external IT Company and ensuring key processes are carried out as and when required, e.g. back-up tape process
• Maintaining lists of assets, e.g. IT and phone equipment
• Purchase orders
• Arranging taxis and couriers for staff and clients
• Maintain a daily log of jobs and invoices for finance reconciliation
• Database management, for example, client contact lists
• Preparing documents including presentations, reports, spreadsheets for the wider Company
• Report and action any office services and IT issues, ensure follow up and status updates
• Regularly liaise with manager to ensure understanding of requirements and expectations
• Liaise with other members of the team to ensure adequate cover during lunch breaks, meetings and periods of planned absence (holidays)
• Any ad hoc duties as required

 
Experience and Qualifications:
Essential:

• Previous experience in Front of House role
• Intermediate Microsoft Word and Outlook skills and a good working knowledge of Excel and PowerPoint

Desirable:

• A levels or equivalent
• Experience coordinating IT processes
• Experience coordinating external vendors
• Experience managing costs and budgets

 
For a full job description, contact Aimee Weston
 
We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our client’s requirements; so, if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion. 

My client based in West Drayton are seeking a Customer Service professional to join their team.

Job Description:
To provide excellent customer service to all customers by handling all queries which would provide support and facilitate the smooth running of the sales department.

Responsibilities:

• Polite and efficient handling of all customer complaints, concerns, and queries that can be in the form of invoice queries, sales order discrepancies, delivery tracking and the like.
• Keeping the complaints and discrepancies documented on the appropriate spreadsheet for tracking, monitoring and quality purposes and to identify areas of internal systems which need to be reviewed and improved.
• Processing all customer returns which involve determining those for repair, credit or replacement.
• Answering incoming calls
• Timed delivery calls & follow ups to ensure these are working.
• Sales order processing.
• Providing support to sales team as and when required
• Provide customers with PODs
• Resolving after sales queries, including late deliveries, shortages, damages, etc.
• Process web orders

The candidate is also required to be:

• Customer Focused: Should be able to meet the needs of all customers by analysing their requests, concerns, and wishes, by effectively listening and responding appropriately: Instinctively customer oriented.
• Analytical: Must have the ability to analyse problems, and to develop a clear understanding of issues so relevant information can be gathered to make informed decisions.
• Driven: Should be enthusiastic, motivated and focussed on achieving results. Must have a clear sense of direction, be persistent in pursuing goals, and maintain focus despite obstacles and setbacks. Must also be able to work on own initiative, perform well under pressure, work in and organised manner and see problems through to the end.
• Effective communicator: Must have the ability to interact with others in a constructive manner. Should display an excellent telephone manner and should possess effective written and verbal communication skills.
• Team working: To be able to work with others in order to achieve goals. Should recognise the impact of own work on others and the need to support the sales department as well as other departments in order to achieve goals and targets.

Mon – Fri 08:00-17:30 

Monthly bonuses available

Purchasing Manager/Stock Controller : Twickenham : up to £35k

A highly successful and well-established fireplace company in Twickenham is looking for a Purchase Manager / Stock Controller to join their busy team. The job will involve:

Job Purpose:
As the Purchasing Manager you are responsible for sourcing equipment, goods and services and managing vendors. You will perform strategic procurement activities across multiple categories of spend, search for better deals and find more profitable suppliers.
You are responsible for material purchasing and distribution as well as the efficient and effective supervision of the warehouse staff and facilities in two Twickenham locations. You will be skilled in inventory management to ensure the efficient and safe operation of the warehouse facility and timely ordering of materials.

In addition you will be responsible for the preparation, collation and filing of all H&S documents required for pre-qualification and the co-ordination, administration and implementation of new H&S directives as dictated by the H&S Administrator and/or changes in the law.

Hours of work:  7:30 am – 5:30pm, Monday to Friday. One hour for lunch

Responsibilities

• Develop, lead and execute purchasing strategies
• Track and report key functional metrics to reduce expenses and improve effectiveness
• Craft negotiation strategies and close deals with optimal terms
• Partner with stakeholders to ensure clear requirements documentation
• Forecast price and market trends to identify changes of balance in buyer-supplier power
• Perform cost and scenario analysis, and benchmarking
• Assess, manage and mitigate risks
• Seek and partner with reliable vendors and suppliers
• Determine quantity and timing of deliveries
• Monitor and forecast upcoming levels of demand

Requirements

• Proven management experience
• Familiarity with sourcing and vendor management
• Interest in market dynamics along with business sense
• A knack for negotiation and networking
• Ability to gather and analyse data and to work with figures

• Solid judgement along with decision making skills
• Strong leadership capabilities

Skills

• A solid technical background and experience in stock control
• Excellent level of MS Office and Excel (experience in CAD an advantage)
• Good oral, written and numeracy skills
• Ability to manage staff.
• Ordered, meticulous  and methodical
• Full driving license

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

Operations Assistant : West London : up to £27k

We are on the hunt for an operations assistant to join a busy film equipment company, based in West London. This is to help with the day-to-day duties of running the business and would suit someone currently working or looking to work in the film industry.
 

Brief description

The operations assistant will play a vital role in ensuring that the business runs smoothly and their customers are satisfied.
The right candidate will be process driven with a good degree of flexibility, initiative and common sense. Will be a team player with a positive outlook and a can-do attitude.
This role would ideally suit somebody who has a hands on approach, is good with technology, finds it easy to learn how to use new technical equipment and enjoys problem solving.
 

Main Responsibilities:

• Building and testing the technical equipment for hire to film productions.
• Receiving and processing new products – asset listing and uploading information onto our dedicated asset management system.
• Maintain the inventory/stock control systems to ensure equipment is located, stored and transferred correctly; ensure the stock inventory is accurate.
• Delivery and collection of equipment to and from the film studios. This could occasionally involve early starts/ late finishes and occasional weekends.
• Cleaning Equipment – care needed with expensive technical equipment.
• Goods In – receiving deliveries/post and processing related paperwork, checking technical equipment is in good working order.
• Shipping goods – preparing goods for shipping and booking shipments

Other Duties:

• Forklift duties – training course provided
• Cable making – training provided
• PAT testing – training course provided

Candidate Requirements:

• Clean driving licence
• Physically active : moving and handling of equipment required
• Common sense – ability to work unsupervised
• Conscientious and positive attitude with the ability to work under pressure.
• Flexibility : the company priorities change unexpectedly, candidate needs to be able to change duties at short notice, in line with the business needs.
• Discretion – working in sensitive areas of film production
• Computer literate – competent with MS Office – Excel, Word and Apple with ability to learn new programs quickly

Desirable but not essential:

• Interest in electronics / computers or film equipment
• Practical, basic DIY skills
• Higher education

Working Conditions

• 45 hours average per week
• Hours of Business –

• 8am to 6pm with flexibility to work outside of these hours if required.
• Monday to Friday : weekend hours may sometimes be required
• Holiday 28 days per year including bank holidays

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

My client based in St Albans who are well known in the construction industry are looking for an experienced Complaints Resolution Manager to head up their customer service team.  The successful candidate will bring their wealth of experience of managing a Customer Service/Complaints Department, preferably from a similar sector. Someone forthright and confident, who can make decisions and deal directly with customers to resolve their complaints. An excellent communicator who is able to write comprehensive emails in response to complaints/issues. Ideally with experience in importing of a high-end product and the challenges that may bring.

Role Overview

• Manage complex customer complaints from their start through to conclusion, by working within the guidelines given on issues and resolutions. Always negotiating for the best outcome for the company, but not at the expense of their good name. Always manage customer expectations through this process
• Managing direct reports and ensuring daily / weekly tasks are actioned, and all deadlines met : as per the Customer Service Team list below.
• Become the “go to” person for customers who require extra attention. Through an assured demeanour, be the person that customers know as the key decision maker
• Liaise and “negotiate” effectively with suppliers to obtain the best possible outcome to quality complaints by customers
• Liaise and “negotiate” effectively with other internal departments on behalf of customers to speed orders through the system where necessary. (e.g. getting “special” deliveries out, speeding up carpentry work etc)

Skills Required

• Ability to manage complex customer complaints independently (training provided on our products, policies and procedures)
• Excellent communication skills both with colleagues, suppliers and customers.
• Confident at decision making.
• Be aware of relevant legislation/Acts
• Have a professional, mature and assured manner
• Efficient use of systems, diaries, notebooks etc. to enable accurate records to be maintained.
• Ability to meet deadlines and ensure others do the same
• Helpful, cheerful and professional telephone manner.
• Ability to coach, train and motivate staff member
• Happy working largely unsupervised and office-based.
• Sympathetic manner in explaining any delays etc. to customers.
• Comfortable delegating tasks to staff members

Reporting to: Head of Purchasing
Location: St Albans Hours: Monday to Friday 8am to 5pm
Salary: £30k – £35 Dependant on experience
Direct Reports: 3 x Customer Service Assistant’s
 

My client based in beautiful offices in Kensington are a fast growing high brow tech company who are looking to recruit a Operations Manager to deal with corporate travel arrangements in a team of 3.  The role will centre heavily around the coordination of travel arrangements all over the world for up to 200 people at a time.  The role would ideally suit someone either from a Corporate Travel or a PA background. You will be well organised, forward thinking and able to cope well under pressure.  

Working within a specialist team, you will be responsible for managing the travel logistics for global events, from start to finish. This will include booking, ticketing, re-issuing, invoicing and reconciliation of air and rail itineraries for both large groups and individual travellers. Additionally, you will have responsibility for budgets, crisis management and for reconciling costs at the end of events and trips.

The role will include:

• Booking travel for colleagues and clients across the world
• Book flights, 5-star accommodation, helicopter transfers, chauffeurs and more
• Dealing with visas, ESTAS etc
• Producing in depth itineraries
• Sending invitations
• Looking after the diary of the CEO in the absence of the Head of Operations

The ideal candidate will have:

• Strong experience within the Corporate Travel industry or have experience booking travel within the capacity of a PA
• Excellent time management skills
• Be extremely well organised 
• Able to work under pressure and to tight deadlines
• Language skills would be beneficial but not essential 

Hours of work are Mon-Fri 09:00 – 17:30.  Amazing company benefits including 23 days holiday, life insurance, pension, catered breakfast and lunch and continual training and development.

My client based in beautiful offices in Kensington are a fast growing high brow tech company who are looking to recruit an EA to support the COO.  The role is new and the successful candidate can really make this their own.  You will be highly organised, able to prioritise workload and apple to give high level support to an extremely senior member of the team.

Your role will include (but is not limited to):

• Coordinate daily calendars of the COO
• Plan appointments and events
• Act as the point of contact between the COO and employees/clients
• Create regular reports and update internal databases
• Make travel arrangements
• Manage phone calls and emails
• Respond promptly to managers’ queries
• Facilitate internal communication (e.g. distribute information and schedule presentations)
• Suggest more efficient ways to run the office and troubleshoot malfunctions

The ideal candidate will be:

• Highly organised 
• Have previous experience as an EA
• Have a strong typing speed
• Familiarity with online calendars and cloud systems
• Experience using office equipment, including printers and fax machines
• Strong communication skills (via phone, email and in-person)
• Experience exercising discretion and confidentiality with sensitive company information
• Korean speaking is a massive advantage but not essential 

Hours of work are Mon-Fri 09:00 – 17:30.  Amazing company benefits including 23 days holiday, life insurance, pension, catered breakfast and lunch and continual training and development.

My client based in beautiful offices in Kensington are a fast growing high brow tech company who are looking to recruit a Talent Coordinator to support their busy and dynamic team.  The role will centre heavily around the recruitment of new staff, coordinating sometimes up to 8 people’s diaries for interviews and would ideally suit someone either from a talent coordinator or a PA background.  This is a new role and there is the opportunity to grow this position and make it your own.  You will be organised, forward thinking and able to cope well under pressure.  

Your role will include:

• Coordinating colleagues diaries for interviews 
• Calling candidates and booking them in for interviews
• Sending e-mail confirmations 
• Using Air Table (cloud based excel spreadsheet) to coordinate diaries
• Using Gmail for booking meeting rooms and calendar invites/bookings
• Internal meeting coordination
• Coordinating events

The ideal candidate will have:

• Good systems knowledge
• Experience of booking meeting rooms
• Experience of diary management 
• Good organisational skills
• A degree is desirable but not essential 

Hours of work are Mon-Fri 09:00 – 17:30.  Amazing company benefits including 23 days holiday, life insurance, pension, catered breakfast and lunch and continual training and development.

A well regarded distribution service provider with over three decades of experience in providing multi-modal transport solutions to customers in all industry sectors across a wide international network of owned offices, agencies and partnerships, is seeking a high calibre candidate to join their team for the position of: Accounts Assistant/Clerk.

They require a confident and passionate individual to take on the position of Accounts Assistant to Support the Accounting team with all aspects of daily duties to ensure the efficient running of the department, in-order-to meet month end reporting deadlines.

Duties & Responsibilities:

– Submit daily CAD’s (Courier Accounting Documentation)

– Assist with both billing from operating system and inputting/uploading Sales invoices into SAGE under correct nominal code

– Support with processing supplier invoices into Sage under correct nominal code once they have been checked (Purchases)

– Assisting with making ad hoc supplier payments

– Assist with posting and allocating customer receipts

– Support with chasing customer receipts/sending out statements/assisting with simple query resolutions such as re-sending invoices to customers, raising approved credit notes etc

– Assist with FAS and Deferment Reconciliation in respect of Import Duties/Taxes

– Support with posting Intercompany invoices 

– Other General Ad Hoc Duties such as helping with uploading tariffs into operating system for billing purposes

Requirements:

– Training will be provided to the right candidate however must be able to work on their own or as part of a larger team

– Must be flexible with a ‘can do’ attitude

– GCSE passes Grade A-C including English & Math

– Microsoft office to include Intermediate Excel competency

– Accounting qualifications desirable but not essential AAT, part qualified ACCA, CIMA or equivalent

– Good verbal and written communication skills

– Ability to multi-task, work under pressure and meet deadlines as required

– Quick progression is possible for the right candidate

– Chinese speaking advantageous but not essential

– Must be detail oriented

– Must be legally able to work in the UK