Technical Draftsman  : Harrow  : Circa £40k

Lamb Personnel have an exciting opportunity for an experienced Technical Draftsman to work for a leading, high end building contractor, based in Harrow & Wealdstone.
Business hours: Monday to Friday : 8.00-5.30

Main Objectives
Reports directly to the senior draftsman on all design and production matters. Will always adopt the highest level of professionalism to carry out the duties expected. Working to the agreed programme and timetables set by the senior draftsman.

Duties & Responsibilities
The following list of duties and responsibilities reflects the key elements of the technical draftsman’s role only and is therefore not exhaustive:

• To have read, understood and comply with company policies and procedures at all times.
• To have read and understood the drawings and specification for any project that you are assigned.
• To carry out site surveys as required for each project.
• To attend design meetings if required for each project.
• To create new site setting out drawings based on site measures.
• To overlay all trades on the drawings to ensure there are no clashes.
• To create new drawings for joinery production.
• To create cutting lists for joinery production.
• To create materials schedules and sketches for any special order items.
• To monitor the clients drawings to identify any variations and report these to the project manager.
• To monitor factory production to ensure compliance to the drawings.
• Respond to design queries from site.
• Respond to design queries from the factory.

Individual Specification
Required Skills, Competencies & Qualities

• Teamwork
• Forward Thinking
• Use a common sense approach
• Take responsibility and accountability
• Express an interest to broaden skills beyond day to day responsibilities
• Strong communication skills and attention to detail
• Ability to liaise with individuals within the company and external to the company
• Meet deadlines
• Enthusiastic/ Flexible / Dynamic

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

Receptionist required on a full-time, permanent basis for HQ in Isleworth, Middlesex.

Friendly, welcoming & professional individual required to assist on the busy Reception desk. You will greet and sign-in all clients and visitors, as well as answering incoming calls and setting a positive example for other front of house staff.  Warmth and professionalism are key; excellent organisation skills are also vital.  You must be able to manage multiple schedules – meeting room availability and requirements, hospitality arrangements and car parking facilities – whilst also dealing with urgent face-to-face needs – executive refreshments, couriers and visitor requests.

Qualifications & Skills

• Minimum of five GCSEs or equivalent which must include Maths and English
• Front of House or equivalent Customer Services experience

• Spelling and grammar to a high standard
• Initiative and strong attention to detail
• Working knowledge of PC-based switchboard (desirable – training will be given as needed)
• Professional approach to work and appearance
• Strong communication and teamworking abilities
• Warm and professional telephone manner
• Good organisational and time management skills

Working hours
Working a shift pattern, alternating between 08.30 to 17.30 and 09.00 to 18:00

Benefits
Government Workplace Pensions
Life Assurance
Subsided Gym Membership
20 days holiday pro rata, increasing one day per completed calendar year up to a maximum of 25 days in total
Breakfast

Branch Administrator required on a full-time, permanent basis working Monday to Friday, 9am to 6pm for vibrant office in Chiswick.

The Role

To provide full administrative support to the Branch, ensuring an excellent standard of customer service is provided and upheld at all times.

Reporting directly to the Branch Manager responsibilities will include: Answering the telephones; registering applicant’s details; opening, distributing and franking post; ensuring faxes and e-mails are responded to in a timely manner; maintaining the team diary; organising and attending team meetings; filing; invoicing; weekly and monthly statistics; supporting the team with all administrative duties such as market appraisal letters, offer letters, Renewals, Contractors invoices, Sales Memos, producing property details and window cards; producing marketing material; maintaining database; ordering stationary and business cards for the branch.

Knowledge/Skills and Experience:

Necessary Skills:

• A professional approach.
• Computer literate – specifically with the ability to use MS Word, Excel and Outlook (this will be tested)
• Excellent standard of communication.
• Customer focused.
• Strong administration skills.
• Ability to work well in a team environment.
• High accuracy and attention to detail.

Desirable Skills:

Estate Agency Experience

Hours: Monday to Friday 9 am – 6 pm

 Team Leader (Admin / Customer Service) – Central Richmond – up to 38k (depending on experience) 

Hours of business: Monday to Friday 9.00 – 17.00

Lamb Personnel is looking for an experienced Team Leader to join our client, a busy and well-established company based in central Richmond.

The New Business Department's goal is to ensure that all sales requirements and processes for new business are adhered to and followed – and also the agreed deadlines for processing to activation of contracts for all customers. You will have a wide range of responsibilities, requiring a high level of organisational skills.

Responsibilities & Main Duties:

(full job description can be shared in due course)

The key responsibilities will be to personally deliver an excellent service to internal customers as part of the Business Services Team.

• Assist the senior stakeholders in the monitoring and delivery of key SLAs and KPIs
• Understand and be able to deliver other reports to key stakeholders around the business
• Be proactive in making recommendations for the ongoing development of systems and processes
• Help differentiate the business from rivals 
• Conduct one-on-one meetings with team members and appraisals 

Competencies

• Possess an open, forward-thinking approach that prioritizes process development and ongoing change
• Good organizational and leadership skills
• Ability to handle conflict in a professional manner and to handle the situation with empathy to bring issues to a resolution
• possess in-depth knowledge of all market segments to serve as the team's and Sales' "go-to" person.

Personal Qualities

• Excellent verbal and written communicator
• Excellent interpersonal skills
• Good knowledge of MS Office
• Good clerical skills
• Good time management and organisational skills
• Focused on providing excellent service to internal customers
• Ability to work under pressure and on own initiative

Personal Attributes:

• Open, responsive and proactive
• Sensible problem-solving approach
• Focussed, accurate, patient and attentive to detail
• Capable of taking initiative and working without supervision
• Team player

Benefits:

• Lovely modern offices
• Opportunity for progression

If you feel that you may be suited to the role and would like to apply, please send your cv though, and if deemed a good fit for this position, someone will be in touch very soon.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities.

Our client is a distribution management expert who has been in business for more than 30 years. They provide domestic and international express courier, mail delivery, storage fulfilment, and event management services.

The Customer Services Department is crucial to our client's business, and supports the business across areas such as scheduling collections, checking on the status of a consignment's delivery, giving quotation details, giving shipping guidance, and offering scheduled and customised delivery services.

Key Responsibilities 

• Proof of delivery review and proactive tracking
• Taking care of any missing or misdirected shipments
• Submitting daily and monthly reports
• Handling each incoming contact from a consumer with assurance
• Answering calls and inquiries as soon as possible while being polite and effective
• Completing client reservations on our own systems
• Addressing client inquiries or successfully referring them to the appropriate department
• Coordinating with agents and managers locally, nationally, and worldwide to make sure clients are informed and kept up to speed on the progress of every consignment
• Strengthening ties with clients and important customers
• Providing assistance as needed with distribution initiatives
• Providing customers with quotes with confidence and, when needed, securing unique choices or prices
• supplying vital customs knowledge and demonstrating an awareness of export criteria and how to meet them

Key Person Skills 

• Excellent telephone manner and customer focus
• PC literate and able to use MS Office Applications
• Enthusiastic approach to solving problems
• Strong organisational skills
• Flexible and adaptable approach
• PC literate and able to use MS Office Applications

If you feel that you may be suited to the role and would like to apply, please send your cv though, and if deemed a good fit for this position, someone will be in touch very soon.

We do try to get back to as many applicants as possible, however, some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our client's requirements;  so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities.

HR & Training Administrator : Richmond – £25k-£27k

Our client, a leading company in the restaurant/catering industry, is looking for an experienced HR & training administrator to join their busy, friendly team at their offices based just outside Richmond.  This position would suit a person, who has had similar experience, preferably from a retail background.

Role Purpose
Reporting directly into HR Manager, with a ‘dotted reporting line’ into the Operational Training Manager, this role will support the Operations Team via an efficient and effective administrative service, acting as the first point of contact for all internal and external HR, Recruitment and Training requirements.

Key Accountabilities and Responsibilities

• Training Support
• Management of the LMS platform, recording all delegate training results.
• Monitor all mandatory training (induction, driver safety, food safety, etc) and notify operations team where non-compliance places the business and our customers at risk.
• Check colleagues training files on the LMS, ensuring colleagues are receiving the correct pay rate in line with their learning pathway/training completion.
• Produce training reports for the HR Manager as required.
• Liaising with the managers to ensure delegates have joining instructions and will be attending courses
• Updating colleague’s attendance records and maintaining the course registration file
• Monitoring and following up all ‘no-shows’ and course cancellations
• Proactively rebook delegates and update the relevant records in the learning management system
• Prepare course materials for trainers ahead of scheduled training
• Act as main point of contact between Training and Operations Team for training related queries
• Delivering in-store training for managers on how to use LMS system
• Deliver company induction sessions with opportunity to deliver basic briefing/training sessions to store teams as experience develops.

Recruitment and On-boarding Support

• Work closely with Store Managers to effectively understand local recruitment needs
• Manage all instore vacancies across all recruitment platforms : Change Work Now, Indeed, Gumtree, etc
• Conduct all application initial screening for instore roles (CV sifting, initial documentation checks, etc), arrange interviews, etc
• Manage sensitive candidate data in accordance with data protection regulations.
• Act as first point of contact for all recruitment queries.
• Support Store Managers to ensure colleagues receive a positive on-boarding experience.

• Manage the administration of the colleague benefit ‘The Box’; ensuring all new starter and leavers are processed correctly and answering colleague queries.

Human Resources

•  Support the HR Administrator to: – Create and maintain new starter/leaver records in a timely manner – Ensure ‘Right to Work’ documents and visas are received before colleagues’ start date and a robust system is in place for checking expiry dates of visas/work/driver permits. – Ensure complete colleague personal records are maintained, including all new starter documentation (Passport, references, contracts etc.), job descriptions and ensure accurate records are kept up-to-date (pay review letters, one2one review records, etc)
• Act as the first point of contact for day-to-day telephone/email queries from managers/colleagues, including payroll queries, HRMC queries, etc.
• Maintain colleague holiday records and ensure operations team are kept up-to-date on overall holiday entitlement to manage holiday volume.
• Produce colleague letters as required, including disciplinary, grievance, absence, etc.
• Running ad hoc reports and data for HR Manager as required.

Travel : stores all based with M25 area

Person Specification:

• Key Skills, Knowledge, Experience and Competencies: (i.e. those required to fulfil roles)
• Planning and Organising – Effective diary planning and personal time management, ability to work unsupervised,
• Communication Skills : Good verbal and written communication skills,
• IT Skills : confident with Word and Excel, experience working with hr/people databases would be beneficial
• HR Knowledge : previous experience working as an HR or Recruitment Administrator would be beneficial.

Qualities

• Friendly, outgoing, confident and flexible in approach.
• Tenacity, resilience and a passion for high quality results.
• Demonstrates ownership of their role, delivers results on time – sometimes against the odds Scope of Role; The role has no direct reports and will require working closely with HR Administrator, Operational Training Manager and Office Manager, as well as DPG support functions as required. Key working relationships are;
• HR Manager (line manager)
• Operational Training Manager
• HR Administrator
• Operations team (Operations Director, Area Managers, Store Managers)
• DPG Learning and Development team
• Office Manager

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

Front of House Manager required on a full-time, permanent basis for HQ in Isleworth, Middlesex.

Friendly, welcoming & professional individual required to manage the busy Reception desk. You will greet and sign-in all clients and visitors, as well as answering incoming calls and setting a positive example for other front of house staff.  Warmth and professionalism are key; excellent organisation skills are also vital.  You must be able to manage multiple schedules – meeting room availability and requirements, hospitality arrangements and car parking facilities – whilst also dealing with urgent face-to-face needs – executive refreshments, couriers and visitor requests. The role also requires oversight and management of a variety of daily administrative requirements for various departments.  You will need to have strong MS Office skills and be educated to GCSE standard or equivelant, at least.  Most importantly, you will be able to demonstrate the high level of customer care skills that are the hallmark of all excellent front of house staff.

Qualifications & Skills

• Minimum of five GCSEs or equivalent which must include Maths and English
• Front of House or equivalent Customer Services experience

• Spelling and grammar to a high standard
• Initiative and strong attention to detail
• Working knowledge of PC-based switchboard (desirable – training will be given as needed)
• Professional approach to work and appearance
• Strong communication and teamworking abilities
• Warm and professional telephone manner
• Good organisational and time management skills

Key Responsibilities

• Supervision and mentoring of Front of House Assistant
• General switchboard duties
• Answering incoming calls and passing them through to the relevant department and person
• Signing visitors, clients and freelancers in and out and issuing them with passes
• Distributing all incoming mail and deliveries; franking all outgoing post using the correct postage
• Booking and tracking couriers
• Ordering and monitoring stationary
• Arranging meetings
• Booking and preparing meeting rooms; providing/arranging hospitality and refreshments on request
• Booking taxis for clients and staffs when requested
• Ensure the front of house team is pro-actively checking that printers on each floor are working, and that paper and toner are constantly replenished
• Maintaining internal phone lists, car registration lists and spaces available for visitors
• Booking parking spaces for visitors and clients and logging arrival times and registration numbers
• Oversight and management of a variety of daily administrative requirements for various departments
• Generating purchase orders
• Book flights and accommodation
• Data entry of staff holiday and sickness on the HR database
• Monitoring our website information inbox for tenders and other request from the general public and clients

Personal Attributes

• Open, responsive and proactive
• Focussed, accurate, patient and attentive to detail
• Honest and with a strong sense of both loyalty & integrity
• Capable of taking initiative and working without supervision
• Display flair, imagination and the energy to multi-task

Working hours
Working a shift pattern, alternating between 08.30 to 17.30 and 09.00 to 18:00

Benefits
Government Workplace Pensions
Life Assurance
Subsided Gym Membership
20 days holiday pro rata, increasing one day per completed calendar year up to a maximum of 25 days in total
Breakfast

Our client, an established, successful, and growing service provider has an opportunity for an experienced office administrator to join the team.

This role is Full-Time Permanent role (5 days with some weekend cover from time to time), and is office based (Richmond Upon Thames)

The days are Monday to Friday, 9 am-5:30pm 

This role is paying £23K per annum

The Office Administrator will be supporting both individuals and the wider team – ensuring the efficient operation of the business,

This role will require at least 2 years of experience working in a similar Admin Support role. 

Snapshot of responsibilities 

(full job brief will be shared with suitable candidates in due course) 

• Handling incoming and outgoing calls
• General administrative duties
• Handling email questions, quotes, and complaints
• Control the incoming reservations on the business systems

Skills & Experiences Required

• 2 – 3  years of experience in a similar role
• Proficient with the full Microsoft suite including using Excel
• Proven administrative, customer services and organisational skills
• Ability to multi-task, prioritise and manage time efficiently
• Ability to work within a team and on own initiative
• Excellent communication skills, both written and oral
• Excellent interpersonal skills
   

Our client is committed to ensuring equal opportunities and fairness of treatment in the workplace for all employees and job applicants. Their aim is to provide a working environment in which people feel comfortable and where everyone is treated with respect and dignity.

If you feel that you may be suited to the role and would like to apply, please send your cv though, and if deemed a good fit for this position, someone will be in touch very soon.

We do try to get back to as many applicants as possible, however, some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our client’s requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.