Temporary School Administrator with Enhanced DBS Clearance

Experienced Administrator with excellent customer service skills required for local school on an IMMEDIATE basis – for ongoing Temporary work.

You must have an Enhanced DBS clearance and be commutable to Twickenham, Middlesex.

Monday to Friday, 9am-5:15pm.

HR Advisor

HR Advisor required on an immediate Temporary basis until April / May 2024 – Twickenham / Richmond Upon Thames. £17p/h.

Primarily you will be responsible for casework (disciplinaries, grievance, sickness absence etc).

You will need to be someone who is confident in this and can hit the ground running. Ideally you will need a CIPD level 5 qualification, but candidates with Level 3 will be considered, depending on their work experience.

Monday to Friday 9am-5:15pm.

Estate Administrator

Excellent Administrator required to support and assist both the Estates and IT departments of educational establishment with offices in Richmond and Twickenham.

The role will be a 6 month contract – IMMEDIATE START (December 2023) – Monday to Friday, 9am-5:15pm and is mainly general administration, maintenance duties, systems administration and reporting.

 

Strong administration experience required with good IT skills, excellent organisational skills and a real team player! Must be reliable and punctual, and available to start immediately.

Must be happy to commit to a 6 month contract!

 

 

Part-time School Administrator

School Administrator required, part time, 16 hours, 2 days a week. ONGOING TEMP £15p/h – TWICKENHAM

Valid Enhanced DBS Check required

Luxury brand Customer Services Exec

Customer Service Assistant (Fixed-Term)

Are you passionate about delivering world-class customer service for a luxury brand? Do you thrive in a fast-paced, dynamic environment? If so, we have an exciting opportunity for you to join us as a Customer Service Assistant!

Purpose of the Role

Reporting to the Customer Services Manager, you will assist in delivering customer service excellence for the business and its portfolio of luxury brands. You will be responsible for replying to customer enquiries across all digital channels, ensuring communications are aligned with brand tone of voice and values.

Day to Day Key Responsibilities

Your duties will include but not be limited to the following:

  • Assisting with all in-bound customer requests and queries via Zendesk (tickets, chats, calls) whilst delivering world class customer service

  • Liaising with the relevant teams to resolve customer requests (Fulfilment, Retail -Area Managers, Training)

  • Ensuring the brand tone and values are represented with each customer interaction to ensure added value to all of our customers and clients

  • Proactively report trends and customers’ feedback

  • Supporting the Customer Service Manager and the Digital team with order/stock related actions

  • Ensuring customer orders and returns are processed in a timely manner

Skills/Experience Required

  • 1+ year experience working within a contact centre environment

  • Knowledge of CRM systems (Zendesk)

  • Ability to manage direct customer relationships and escalated complaints

  • Knowledge of customer service methods and techniques to deliver efficient and effective solutions to customer queries

  • Ability to work against internal SLAs and KPIs

  • Strong communication skills

  • Good trouble shooting and multi-tasking skills

  • Fluency in the English language

Key Competencies

  • Excellent verbal and written communication skills
  • Proactive and autonomous with an enthusiastic, positive outlook
  • Well-organised, methodical and efficient, with common sense and initiative
  • Great attention to detail to ensure all customers feel confident in solutions to queries
  • Calm disposition with a confident manner in communicating with frustrated customers
  • Strong negotiation skills
  • Organised team player, flexible and able to handle multiple activities, establish priorities, meet deadlines and work efficiently and effectively
  • Ability to empathise with customers and have a high standard of etiquette befitting a luxury business
  • Proven ability to build relationships and collaborate with others to achieve goals
  • Competent in the use of MS Office

Please note that these are not exhaustive lists

Location

This role is based in London city, close to Bank station with possibility to work from home 2 days per week.

School Administrator

School Administrator required, full time, 36 hours – Maths and English. 5 days a week. ONGOING TEMP £15p/h – TWICKENHAM

Valid Enhanced DBS Check required

Payroll Officer

Payroll officer required on a 3 month / ongoing TEMP basis.

The following skills and experience required

  • Be proficient in Sage Bureau
  • Experience handling pproximately 65 monthly payrolls and 1 weekly.  20 of the payrolls exceeding 30 employees the balance on average 8 employees.
  • Processing payroll and sending encrypted payslips and payroll reports.
  • RTI submissions with HMRC.
  • Auto enrolment filing monthly.
  • Dealing with client queries and HMRC queries.

Monday to Friday, 9am-5:30pm

Office Manager

Office Manager required for stunning new offices in Egham; working for a very established global business.

The main duties will include: 

Oversee all administrative tasks within the UK office

Support global office manager/s when needed (i.e. virtualtasks to cover leave periods)

Maintain all building contracts, insurance policies, warranties, maintenance and supplier contracts •

Assist Senior HR Manager with onboarding/offboarding of staff

Support with UK staff health insurance policies (Bupa)

Assist the HGA with CEO agenda when in UK and management activities from time to time (i.e. call log reporting)

Collate data on a monthly basis from department heads with project updates and timeline management for HGA

Oversee office expenditure, invoicing, reimbursements, petty cash to ensure compliance and that finance policies are adhered to

Provide high level administration support to executive and management team when required, including travelling executives/managers when in appropriate time zones

Organise travel for UK/EU staff (supporting role)

Oversee coordination of quarterly team social events

Support relevant policy reviews being conducted by management

Delegate tasks to Team Administrator and Facilities Manager as needed

Backup for Team Administrator and Facilities Manager roles (i.e. during vacation periods)

Monday to Friday, 9am to 5:30pm with the option of working from home 1 day a week!

Team Support

Job Description: We are currently seeking a Management (Administrative / Team Support) Assistant on behalf of our client, a global leader in food production, based in West London. Our client is a prominent player in the industry with a strong international presence. As an Management Assistant, you will be responsible for providing comprehensive support to the Personal Assistant/Office Manager and the London team in managing the day-to-day administrative activities of the head office.

Responsibilities:

  • Support the Personal Assistant/Office Manager, Strategy Director, and Commercial Director in their daily tasks
  • Monitor and replenish office and stationery supplies as needed
  • Arrange travel arrangements and accommodations for staff members
  • Build and maintain relationships with external suppliers, including maintenance and cleaning companies
  • Maintain an inventory log of all PC equipment within the office
  • Create and manage a Health and Safety compliance folder, ensuring records of desk assessments, maintenance checks, fire drills, alarms, building access, and extinguisher checks are maintained
  • Keep track of office attendance
  • Ensure the London office maintains high standards of tidiness and cleanliness
  • Collaborate with the Personal Assistant to organise social activities for the team
  • Provide coverage for the Personal Assistant/Office Manager during their absence, including reception duties and assisting the Managing Director
  • Conduct research projects on an ad hoc basis

Skills  /Behaviours

  • Flexibility to work under short deadlines and adapt to changing priorities
  • Strong problem-solving skills and ability to address issues promptly
  • Clear and effective communication skills with a focus on task completion
  • Hardworking and eager to learn
  • Forward-thinking and able to think beyond immediate tasks
  • Enthusiastic and passionate about the responsibilities of the role

Package:

  • Competitive salary
  • Full-time, permanent position
  • Company pension scheme with a 6% employer contribution
  • 25 days of annual leave plus bank holidays
  • Company sick pay
  • Death in Service benefit

Start Date: Immediate

If you feel that you may be suited to the role and would like to apply, please send your cv through, and if deemed a good fit for this position, someone will be in touch very soon.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities.

Salary: £28000 Per Annum Excellent benefits

 

Collections Account Manager

Leading financial organisation with offices in central Richmond require an experienced Collections Manager to take ownership of the following responsibilities:

– Chase arrears and manage allocation of cash for all non-customer arrears

– Take control of building good internal and external relationships to ensure prompt payment of arrears from broker and vendor partners

– Manage the billing of late payment interest where required

– Assist the team with a variety of collections and administrative duties

– Liaise with accounts department to ensure correct allocation of cash

– Assist the collections and reporting manager with the compilation of spreadsheets

– Work in accordance with the latest procedures and policies

– Other ad hoc duties where required

Skills, Competencies & Personal Qualities:

Good organisational skills

Minimum of 2 years’ experience of debt collection

A good team player but able to work independently

Good communication skills and the ability to make decisions

Excellent excel skills, VLOOKUP and pivot reports is essential

Ability to resolve technical allocation issues

Working knowledge of Alfa useful but not essential

Act with integrity at all times and embrace the philosophy of treating customers fairly

Monday to Friday, 9am to 5pm. (Hybrid working is an option)