Leading Tanning Salon seeking a motivated and experienced part-time Receptionist; who is flexible, reliable and can start training immediately.

You must be over 18. There will be set weekly daytime/evening/weekend shifts but also last minute/holiday/sickness cover therefore this is unsuitable for those who are looking for a secondary job or who live further than a reasonable distance.

Set shifts are Monday 2pm – 5pm, Wednesday 10am – 5pm plus other hours throughout the week and weekend.

Full training given.

You will be working in a fast paced environment within a very busy tanning salon. You must be customer facing, reliable and flexible.

The job involves serving tanning clients and cleaning.

Job Type: Part-time

Part-time hours: 10-20 per week

Salary: £10.75-£12.50 per hour

Benefits:

• Commission pay

• Maidenhead, SL6 

• Available for immediate start

Compliance Coordinator required for thriving business in Hampton, Middlesex to take ownership as follows:

· The role is designed to ensure that all candidates placed into jobs and assignments are compliant with the client contract, the company standards and any legal requirements

· Operate effectively in a flexible and demanding environment and proactively engage with internal staff, clients and candidates

· Work effectively within a team as well as managing your own work load

· Handle highly complex, sensitive and contentious information

· Having the ability to deal with potentially aggressive/antagonistic situations and/or candidates

· Close liaison with the Recruitment consultants, following strict client and internal guidelines

· To support the delivery of day to day activities in candidate placements

KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED:

· Be able to demonstrate career progression to date in a commercial environment

· Previous experience in a recruitment or compliance role desirable but not essential

· Working knowledge of Microsoft Office with intermediate keyboard skills

· Good interpersonal skills

· Excellent written and verbal communication skills

· Be able to cope under pressure

· Good organisational skills

· Good administration skills

· Attention to detail

· Be tactful and articulate

· Be able to act quickly and decisively

· Be persistent, patient and persuasive

· Ability to prioritise work

· Be able to meet targets and work to deadlines

· To work both independently and as part of a team

Monday to FRiday, 9am to 5:30pm with the option to work from home 1 day a week!

Business Support Coordinator required for thriving business in Hampton, Middlesex.

The role is designed to provide administrative support to ensure the smooth running of the recruitment process for the business.

Main duties include:

· To assist the Business Support Manager to provide data and reports to the business

· To liaise with the client regarding assignments and candidate information

· To support the client with the operation of the vendor management system

· To assist the Business Support Manager to manage sub-contractors

· To process new candidates

· To assist with advertising jobs on job sites, website and social media

· To ensure incoming jobs are recorded and tracked in line with company and client requirements

· Operate effectively in a flexible and demanding environment and proactively engage with internal staff to co-ordinate recruitment activity

· Work effectively within a team as well as managing your own work load

· Handle highly complex, sensitive and contentious information

· Assist the Compliance Consultants with the compliance of candidates

· To support the delivery of day to day activities in candidate

Required Experience and skills:

Previous administration experience

Previous experience in a recruitment or compliance role desirable but not essential

Working knowledge of Microsoft Office with intermediate keyboard skills

Good knowledge of Excel

Good interpersonal skills

Excellent written and verbal communication skills

Be able to cope under pressure

Good organisational skills

Good administration skills

Attention to detail essential

Be able to act quickly and decisively

Ability to prioritise work

Be able to meet targets and work to deadlines

To work both independently and as part of a team

Monday to Friday, 9am-5:30pm, with the option of working from home 1 day a week!

Our client, one of the UK's fastest growing online retailers, is seeking an experienced and motivated Customer Service Executive to join their team.

Salary is £26k per annum, plus bonus. WFH 1 day per week.

Responsibilities:

• Ensure the delivery of exceptional customer experiences and service, with expert knowledge of the products
• Handle all Customer Service & Operations processes and data
• Accurately log customer cases
• Work with CRM and ERP systems

Experience:

• Minimum 1+ year of expertise in Customer Experience & Service, with a track record of delivering excellent customer service
• Experience in an e-commerce company (retail experience is desirable)
• Familiarity with CRM systems and ERP systems

Skills:

• Customer-focused with a commercial mindset
• Strong attention to detail and commitment to maintaining quality data and systems
• High emotional intelligence
• Excellent written and oral communication skills
• Good organisational and time management abilities
• Team player willing to collaborate and engage with the wider business
• Comfortable with the fast pace, volatility, and competitiveness of the retail industry, approaching challenges with positivity and resilience

If you feel that you may be suited to the role and would like to apply, please send your cv though, and if deemed a good fit for this position, someone will be in touch very soon.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences and backgrounds, including people with disabilities. 

We are seeking an experienced Service Support Supervisor (Infrastructure) to join our clients team and provide exceptional support and guidance to our clients Application and IT Support teams. As an Infrastructure Support Supervisor, you will work closely with the Service Delivery Manager and act as their deputy, ensuring the smooth operation of our clients systems and the delivery of high-quality customer service. Your responsibilities will include monitoring team interactions, managing compliance tasks, analysing management information, and fostering a culture of continuous improvement. Additionally, you will be involved in the personal development of team members and contribute to the setting of annual objectives.

This role is paying up to 35k and is situated at our clients office in Richmond Upon Thames. 

Snapshot of the Responsibilities:

• Collaborate with the Service Delivery Manager to effectively manage and support the Application and IT Support teams.
• Serve as the deputy for the Service Delivery Manager, providing leadership and guidance in their absence.
• Support the completion of compliance tasks such as PS Controls, Audit actions, and supplier reviews.
• Monitor interactions with team members and customers by running reports from the Service Management Tool.
• Gather management information through the support ticketing system to aid in the management and achievement of SLAs for the support teams.
• Act as the initial point of escalation and follow up accordingly for both Support teams.
• Assist the Service Delivery Manager in identifying and implementing improvements for the support teams.
• Proactively identify areas of improvement and suggest innovative solutions.
• Aid in the personal development of team members through activities such as 1-to-1 meetings, training, and mentoring.
•  

General Duties:

• Develop a comprehensive understanding of the key systems used within othe organisation 
• Manage workload and helpdesk tickets using our clients internal helpdesk system.
• Collaborate with IT support and application providers to ensure smooth system operations and adherence to SLAs.
• Allocate appropriate resources for internal and external service desk requirements.
• Serve as a point of contact for escalations and complaints from customers and internal staff, ensuring prompt delivery of services and resolution of issues.
• Implement measures to optimise the effectiveness and efficiency of the support team in resolving customer support issues and queries.
• Maintain up-to-date documentation related to support processes and procedures.
• Escalate support queries internally and externally to suppliers when necessary, ensuring timely resolution within agreed timescales.
• Report on SLA Key Performance Indicators (KPIs) to the Service Delivery Manager.
• Identify training and skill gaps within the Service Desk and facilitate appropriate measures to address them.
• Proactively explore future technologies to support the business objectives.
• Provide day-to-day support to the business as required.
• Troubleshoot and resolve issues promptly and efficiently.
• Collaborate on various business projects and tasks aligned with the UK business strategy and financial objectives.
• Work closely with the business and Business Change Team to develop and implement system enhancements.
• Provide guidance, training, and support to business staff, addressing their queries.
• Assist users in identifying test areas, creating test scripts, and conducting User Acceptance Testing as needed.

Requirements:

• Previous experience in a supervisory or team lead role within an IT support environment.
• Strong knowledge of IT support processes, service management tools, and SLA management.
• Excellent leadership and communication skills.
• Ability to analyse and interpret management information and reports.
• Proven track record in driving continuous improvement and implementing best practices.
• Strong problem-solving and troubleshooting abilities.
• Familiarity with various IT systems and applications.
• Ability to manage workload effectively and prioritise tasks.
• Exceptional customer service and interpersonal skills.
• Proactive and self-motivated with a keen eye for detail.
• Flexibility to work on business projects and tasks as required.
•  

If you feel that you may be suited to the role and would like to apply, please send your cv through, and if deemed a good fit for this position, someone will be in touch very soon.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences, and backgrounds, including people with disabilities.

Job Summary: We are seeking a detail-oriented and proactive individual to join our clients team as a New Business Coordinator. In this role, you will be responsible for processing deals and ensuring accurate documentation and timely payments.  You will collaborate with various stakeholders to resolve any issues and ensure smooth deal processing. Additionally, you will assist with reporting, customer service, and contribute to process improvement initiatives. Strong numerical skills, attention to detail, and effective communication are essential for success in this position.

Key Responsibilities:

• Collate new business documentation and liaise with partners for accurate and valid documentation.
• Verify product delivery and acceptance by end users through communication.
• Load deals and ensure alignment with terms and agreements.
• Prepare and enrich deals in the system, coordinating with finance for pricing and funds allocation.
• Review and modify deal information for payment processing.
• Check and authorise invoices for payout within agreed authorities.
• Reconcile agreements and collaborate with Finance for payment processing.
• Prepare necessary documents for posting.
• Handle ancillary documentation and ensure compliance with company policies and procedures.
• Apply policies to relevant processes and agreements.
• Act as a liaison between internal and external stakeholders for prompt deal processing.
• Contribute to process improvement projects and provide recommendations.
• Generate reports for management.
• Support partners with system enquiries.
• Exhibit strong customer service skills and suggest improvements for better service delivery.
• Demonstrate flexibility, proactive problem-solving, and a willingness to learn.

Required Skills and Qualifications:

• Strong numerical and problem-solving abilities.
• Excellent customer care and communication skills (written and verbal).
• Attention to detail and accuracy in work.
• Effective time management and organisational skills.
• Collaborative team player.
• Proficiency in Word, Excel, and ideally Access.
• Ability to work under pressure and meet deadlines independently.
• Solid administrative skills.
• Exceptional interpersonal skills.
• Proactive and accountable approach to work.
• Willingness to adapt to changing requirements.
• Open to suggestions and ideas.
• Quick learner

If you feel that you may be suited to the role and would like to apply, please send your cv through, and if deemed a good fit for this position, someone will be in touch very soon.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences, and backgrounds, including people with disabilities.

We are currently seeking a skilled Customer Relationship Officer to join our client's Customer Services Team. As a Recruitment Agent, we are conducting this search on behalf of our client. Reporting to the Customer Service Manager, you will play a pivotal role in managing day-to-day inbound emails and calls, ensuring prompt and efficient responses. 

This role is Farnham based and paying from £23,000 – £26,000 pa depending on experience

Snapshot of Responsibilities:

• Demonstrate excellent communication skills, fostering effective collaboration within the team. 
• Provide prompt and efficient responses to incoming calls, ensuring a high level of service.
• Handle emails professionally, promptly, and in accordance with terms and conditions.
• Assist members with queries related to their membership, access, and available resources.
• Foster positive relationships with all teams to enhance communication and process management.
• Adapt quickly to customer demands and proactively address their needs.
• Drive change aligned with the business goals and targets.
• Provide additional ad-hoc support as required.

Requirements:

• Proficient knowledge of CRM tools.
• Minimum of 2 years' experience in a customer relationship role.
• Strong background in customer services with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Strong problem-solving skills, focusing on positive outcomes for all parties involved.
• Excellent time management skills, with the ability to multitask and prioritise effectively.
• Analytical and creative mindset, capable of identifying opportunities for improvement and driving change.
• Detail-oriented with excellent analytical and problem-solving abilities.
• Customer-oriented attitude with a willingness to learn and develop.
• Strong organisational, planning, and administrative skills.
• Hands-on approach with a can-do attitude.
• Driven to exceed expectations, contributing to a culture of service excellence.
• Self-motivated and able to work independently while thriving in a team environment.
• Trustworthy and discreet, maintaining confidentiality and professionalism.

Benefits 

• 22 days of paid leave per year, in addition to Bank Holidays.
• Workplace pension scheme to secure your future.
• Access to the MediCash benefits scheme for comprehensive well-being support.
• Opportunity for professional growth within a thriving business.

If you feel that you may be suited to the role and would like to apply, please send your cv through, and if deemed a good fit for this position, someone will be in touch very soon.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences, and backgrounds, including people with disabilities.

We are seeking a dedicated Operations/Office Administrator to support our client's daily operations and contribute to the company's success. Your role is vital to ensuring efficient task completion and fostering a positive team dynamic.
As a highly organised and proactive administrator, you will thrive under pressure and excel in this role. Our client offers opportunities for growth and a supportive work environment.

Please note that this role is based in Farnham. 

Responsibilities:

• Serve as the face of the company, providing a welcoming experience to visitors and callers.
• Manage and update company databases.
• Track inventory and order necessary supplies.
• Maintain financial, employee, and client records.
• Assist with customer correspondence and newsletters.
• Organize events, schedule meetings, and make travel arrangements.
• Manage office and facility equipment maintenance.
• Provide operational administrative support.
• Perform additional assigned duties.

Requirements:

• Preferably hold a degree in business administration or a related field.
• Possess 2+ years of operational or office experience.
• Strong organisational and administrative skills.
• Proactive and hands-on approach.
• Willingness to learn and grow in the role.
• Excellent communication skills.
• Trustworthy and discreet.
• Creative mindset for suggesting improvements.
• Proficient in Microsoft Office and data management.
• Detail-oriented with strong problem-solving abilities.
• Excellent time management and multitasking skills.
• Motivated to excel and progress within the operational team.

Desirable:

• Understanding/experience in equality and diversity.
• Commercial awareness is advantageous.
• Knowledge of Salesforce is favorable.
• Fire Marshall training is a plus.

Offered in the role

• 22 days of paid leave per year plus Bank Holidays.
• Office closure between Christmas and New Year.
• Workplace pension scheme.
• MediCash benefits scheme.
• Career progression opportunities.

If you feel that you may be suited to the role and would like to apply, please send your cv through, and if deemed a good fit for this position, someone will be in touch very soon.

Lamb Personnel is an equal opportunities employer welcoming applications from all sections of the community and from people of diverse ages, experiences, and backgrounds, including people with disabilities.